Facilities Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves As a Facility Ambassador with JLL, you'll be the face of exceptional workplace experience, delivering high-touch, hospitality-driven service that elevates the daily experience of our clients and their employees. Working under the direction of the Facility Manager, you'll serve as the primary point of contact for client inquiries, concerns, and feedback across a select portfolio of properties. This client-facing role combines proactive engagement, intuitive service delivery, and relationship building to create meaningful connections while ensuring flawless execution of integrated facility management services. You'll be the bridge between JLL, our service partners, and our clients—anticipating needs, exceeding expectations, and fostering a culture of continuous improvement. If you're passionate about hospitality and thrive in dynamic environments where your impact is visible every day, this role offers an exciting opportunity to enhance workplace experiences while developing your professional skills in commercial real estate and facility management. What your day-to-day will look like: Spend a minimum of two hours daily conducting visible floor walks through workspaces, offices, conference rooms, mailrooms, and pantries to ensure areas are properly stocked and maintained while proactively engaging with client employees and guests to address concerns and build relationships Serve as the primary point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback, responding within established SLAs and providing personal follow-up to ensure complete resolution and satisfaction Deliver intuitive, anticipatory service by identifying needs before they're communicated, carrying a hospitality calling card that creates meaningful, lasting relationships with client employees and guests Conduct routine walkthroughs and assessments of soft service delivery including reception, AV support, mail and print services, and conference services to ensure compliance with SLAs, performance metrics, and professional brand standards Collaborate closely with the integrated account team across all business lines—facilities management, engineering, transactions, and projects—to ensure seamless service delivery and unified client experience Support data collection, analysis, and reporting efforts to track service performance, identify trends, and ensure alignment with client goals and objectives Identify potential risks related to privacy, security, or operational disruptions and escalate appropriately while engaging in continuous improvement initiatives through best practices, process innovation, and service delivery efficiencies Customer service role partnering with the facilities manager to resolve facilities issues on a daily basis. The role will serve as a key resource for daily mailroom operations, mail distribution, and related workplace services Required Qualifications: 3-5 years of prior experience in hospitality, facility management, property management, operations, or commercial real estate environments Exceptional customer service skills with a genuine passion for hospitality and creating positive workplace experiences Ability to manage multiple priorities simultaneously and deliver consistent results in a fast-paced, dynamic environment Excellent verbal and written communication skills with the ability to communicate professionally with diverse stakeholders at all organizational levels Strong time management and prioritization skills with demonstrated ability to work independently and take initiative Proficient skills in Microsoft Office Suite including Excel, Word, PowerPoint, Teams, and Outlook for documentation, communication, and reporting Highly collaborative interpersonal skills with a proven track record of delivering excellent internal and external customer service Preferred Qualifications: Bachelor's degree or equivalent work experience demonstrating professional capability Knowledge of integrated facility management services including soft services, workplace services, and human experience programs Familiarity with service level agreements (SLAs), performance metrics, and quality assurance processes in facility or property management Experience with data analysis and reporting tools to support operational decision-making and service improvement initiatives Understanding of workplace safety, security protocols, and compliance requirements in commercial office environments Experience supporting mail services, conference room management, reception operations, or other workplace amenity services Location: Reston, VA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 73,000.00 – 85,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Bethesda, MD, Reston, VA, Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.