Salesforce Developer

GENERAL PURPOSE AND SCOPE OF THE POSITION:

Under the direction of the Assistant Vice President of CRM Operations, this position provides architecture and development support for the College’s Salesforce platform. This role also supports technologies that integrate with Salesforce and align with the vision, mission, and strategic priorities of the College.

MAJOR RESPONSIBILITIES:

Support a multi-org Salesforce CRM environment utilizing Education Architecture (EDA and/or Education Cloud) and Sales Cloud technologies. Develop and maintain Salesforce functionality, including business enhancements, user account maintenance, activities and events, workflows, data structures, integrations, and other routine platform tasks. Perform technical evaluations and implementation of new development requests, including technical assessments supporting platform roadmap planning. Support the definition of complex application development, administration, and programming standards, while collaborating with technical teams to validate business requirements and ensure appropriate consideration of security, scalability, and platform limits. Assist in overseeing Salesforce release management processes, ensuring proper utilization of DevOps deployment tools. Support Salesforce CRM data feeds, integrations, and associated technologies that support end users. Develop Apex classes and triggers, as well as Visualforce components, based on business and technical requirements to extend Salesforce functionality. Perform custom user interface development, including Visualforce pages, Lightning Pages, Aura Components, and Lightning Web Components. Adhere to Salesforce development standards and practices, maintain technical documentation, and develop and maintain test classes for all custom development. This position description is not intended to be an exhaustive list of duties. Additional responsibilities logically associated with this position may be assigned. All responsibilities must be performed in compliance with the Family Educational Rights and Privacy Act (FERPA), applicable regulatory requirements, and established professional standards. SUPERVISION RECEIVED: Assistant Vice President of CRM Operations SUPERVISION GIVEN: None

HIRING RANGE: $110,000-120,000

EDUCATION AND EXPERIENCE:

Bachelor’s degree in a related field. Minimum of two (2) years of Salesforce CRM development experience. Strong understanding of Apex, Visualforce, HTML, CSS, and related programming technologies. Experience with DevOps release management. Understanding Agile and delivery and project management frameworks, methodologies, and practices. Familiarity with Higher Education Data Architecture, Education Cloud, and Agentforce Education is preferred. Salesforce Platform Developer certification is preferred. Demonstrated ability to meet deadlines while effectively managing and prioritizing multiple requests with a positive, solution-oriented approach. Demonstrated creative and analytical thinking with strong problem-solving capabilities. Exceptional verbal and written communication skills, including active listening skills. Demonstrated commitment to fostering an inclusive environment that reflects the diversity of students and employees and ensures all individuals feel respected and valued. *This is a hybrid position that will require some time worked from the physical campus work location in Indianapolis, IN. In compliance with the College’s Out of State Workers Policy, only candidates who will reside in and work from the states of Indiana, Illinois, Kentucky, Michigan, and Ohio will be considered for this position. Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes: Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution Dental plan with no-cost preventive services and coverage for orthodontia Vision plan with low-cost exams and allowances for glasses or contact lenses Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources Wellness program with opportunities to earn $250 in Wellness Rewards Flexible Spending Accounts for healthcare (limited purpose) and dependent care Retirement & Financial Security 10% employer retirement contribution, fully vested after two years Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage Short-term and long-term disability benefits Educational Benefits Fee remission for employees, spouses, and dependent children Tuition assistance for undergraduate, graduate, and doctoral programs Paid professional development opportunities Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess Flexible work arrangements where available Paid childbirth recovery leave (8 weeks) Paid parental leave (4 weeks) Additional Perks Eligibility for Public Service Loan Forgiveness Additional discounts on gym memberships, transportation, and various retail services Ivy Tech is proud to offer benefits that support your health, your family, and your future—because when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.