Quality Assurance & Customer Experience Analyst
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company in Charleston, West Virginia is looking for an experienced individual to monitor customer interactions and evaluate the overall customer experience. The role includes analyzing feedback, providing insights and actionable data, and ensuring high metrics of quality assurance. Qualified candidates should have 2-5 years of relevant experience and an Associate’s Degree. Key skills include exceptional customer service, strong analytical abilities, and the capability to train new support agents. #J-18808-Ljbffr
Vacancy posted 2 days ago
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