Collections Specialist
$20 per hourWorkway
Collections Specialist Opportunity
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Collections Specialist opportunity with a leading consumer banking and educational financial services provider committed to helping individuals achieve their long-term financial goals. Join a collaborative, supportive workplace culture offering strong professional development opportunities and a mission-driven approach to customer care.
The Collections Specialist is responsible for the specific duties listed below.
- Manage a portfolio of assigned delinquent accounts.
- Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
- Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
- Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
- Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
Required qualifications for the position include:
- 3 years of experience in collections or related customer service roles.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Basic computing skills.
- Familiarity with debt collection laws, regulations, and compliance requirements.
- Strong negotiation, persuasion, verbal, and written communication skills.
- Must be able to obtain the required License for collecting upon placement.
- High school diploma or equivalent.
Preferred qualifications for the position include:
- Experience in collections or related customer service within a financial or credit environment.
- Some college coursework in business or related fields.
Pay Rate Range: $20.00 per hour Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
WorkwayVacancy posted 1 day ago
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