Debt Collection Specialist
BCForward
Job Description
Job Description
BCForward is currently looking for Collection Specialist in New Castle, DE 19720
Position Title: Collection Specialist (Hybrid)
Duration: Direct Hire
Location: New Castle, DE 19720
hybrid - 2 days per week in office
Schedule after training: 8am–5pm, 10am–7pm, or 12pm–9pm. Management will assign based on business need.
Job Description
What You'll Contribute
- The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.
What You'll Do ·
- Manage a portfolio of assigned delinquent accounts.
- Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
- Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
- Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
- Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.
- The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
- Minimum education, skills and experience required.
- Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
- Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
- Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
- Detail-oriented with excellent organizational and time management skills.
- Reliable, ability to work flexible day, evenings and weekend hours as required.
- Basic computing skills
- Must be able to obtain required License for collecting upon placement.
Preferred education, skills, and experience.
- High school diploma or equivalent; some college coursework in business or related fields is preferred.
- years of experience in collections or related customer service roles, preferably in a financial or credit environment.
- Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
- Familiarity with debt collection laws, regulations, and compliance requirements.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
\nCompany Description
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Company Description
BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.
Vacancy posted 7 days ago
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