Client Advisor, Topanga

To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with excellence service in accordance with the “client journey ceremony”. Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities. Embrace and promote the Omni Channel mindset. Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values. Welcome and serve the customer providing an excellent in-store experience at all times. Be proactively engaged in cross-selling with all Departments and maximize sales opportunities in order to achieve individual sales targets and KPIs. Ensure to be up-to-date with fashion trends and competitors. Demonstrate Brand and product knowledge. Deal effectively with customer complaints by liaising with the line manager when necessary. Ensure and maintain the shop floor and visual display to high standards, complying with Company operational guidelines and stock procedures. Contribute to ensuring a high level of security and be attentive to preventing product theft.

KNOWLEDGE AND SKILLS

Passion for selling and stores Curiosity and interest in luxury/fashion, art and design Experience of building a long-lasting relationship with clients Ability to work in a team as well as alone Excellent communication and interpersonal skills Ambition, resilience, self‑motivation, result‑driven and problem solving Passion and knowledge of the managed product category English is a must; other languages are a plus Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all. #J-18808-Ljbffr PRADA