Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Before becoming a State Farm agent, I spent four years on active duty in the U.S. Marine Corps followed by several years in law enforcement experiences that shaped my commitment to service, discipline, and doing things the right way. I began my career with State Farm on January 1, 2016, after completing my education at Christian Brothers University, earning a Master of Operations Management from the University of Arkansas, and an MBA from Dowling College. Im married with two teenage daughters who keep us busy with school and church, and outside of work I enjoy cooking, traveling (especially finding a great deal), and spending time outdoors.

Our agency is supported by three full-time team members and two office dogs, and we take customer service seriously working hard to help people understand their coverage and feel confident in their decisions. We value work-life balance, which is why we operate on a Monday-Friday schedule that wraps up around 4:30 p.m. each day. Team members also enjoy paid time off and a retirement plan with a 3% company match.

If youre someone who values service, teamwork, and balance, this is the kind of office where you can build a meaningful career while still enjoying life outside of work.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Phillip Gooch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.