Group and Transient Sales Specialist

Sales Specialist

The Sales Specialist plays a critical role in providing proactive sales engagement and reactive/inquiry response with the luxury retail travel agency and preferred corporate markets in support of the Director of Sales. He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Annual Salary $65,000 - $70,000

Responsibilities

• Maximize total room nights and revenue potential for Park Lane New York across the Corporate-Consortia and Transient Luxury Leisure market segments with a focus on both retention and acquisition.
• Working in a team, the position will report to the Director of Sales & Marketing with a dotted line to the Director of Luxury and Corporate Sales, segment owner, as support to achieve targets/budget.
• Responsibilities include relationship building with B2B travel partners, selling guest rooms and suites, conducting site inspections, travel for the position as needed, strong ethic for setting business strategies and forward-thinking tactics.
• Duties also include preparing and presenting effective proposals for luxury travel agency inquiries, and if needed entering reservations in support of the Reservations Manager and reservations team.
• Maintaining well-organized documentation and reports.
• Participation sales meetings, events and other staff meetings.
• Works as a team member with the sales and catering team.
• Experience and ability to sell a luxury hotel experience.
• Developing, implementing and monitoring the hotels sales strategy to achieve and exceed forecasted revenue targets in Rooms, Food and Beverage and all other revenue-generating departments.
• Manage the hotel sales contacts and achievement of the hotel revenue plan.
• Attend major travel, trade and corporate functions and conduct sales trips based on business priorities which may include travel on weekends and evening events.
• Retention and acquisition of corporate business.
• Building and maintaining strong client relations and developing accounts to increase market share.
• Maximizing yield potential for corporate business for the hotel.
• Working closely with the Director of Sales & Marketing and Director of Luxury and Corporate Sales to develop and implement strategies to maximize business levels.
• Interacts with B2B customer guests to obtain feedback on product quality and service levels.
• Interacts with the operation team to ensure understanding of guest needs and in creating a working relationship within all areas of the operation.

Qualifications

• University qualifications in Business, Hospitality or Sales and Marketing.
• Minimum 2 years sales experience in a four or five-star hotel or, a similar fast-paced environment.
• An engaged and results-driven achiever with strong influencing skills.
• Excellent interpersonal, communication and time management skills.
• Proven sales experience with the ability to lead, guide and achieve personal rev goals.
• Highly motivated, solutions-orientated self-starter with adaptable teamwork styles.
• Strong analytical skills with the ability to translate data into profitable action.
• Strategic orientation with the know-how to problem solve under pressure.
• Ability to create a positive first impression with an understanding of the importance of five-star grooming standards.
• Refined verbal and written communication skills.

The Westin Las Vegas Hotel & Spa