Customer Lifetime Value Lead

Job Description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.

Job Duties and Responsibilities

Join our Retention Strategy team as a Principal Strategy Analyst focused on driving customer loyalty and lifetime value for the SLING and DISH Video Services portfolio. In this role, you’ll leverage advanced analytics, coordination of new data and insights, develop decision-driving financial models, and project manage through cross-functional collaboration to execute on strategies you develop. The daily objective will be to design and execute strategies that reduce churn, improve profitability, and elevate the customer experience. We’re looking for a data-driven problem solver with strong business acumen and a passion for turning insights into impact.

What Success Looks Like (Objectives):

• Use data insights to evaluate trends, develop solutions, and execute initiatives that enhance customer loyalty in a dynamic and evolving content ecosystem
• Build and maintain financial models to projects and evaluate business and project performance, inform strategic decisions, and maximize profitability in partnership with our finance teams
• Lead key product initiatives, from concept through execution,  ensuring cross-functional alignment with product teams to generate measurable results
• Support the development and implementation of AI/ML-driven initiatives to identify churn risk, optimize spend, and enhance operational performance
• Serve a s an internal consultant to the business, synthesize complex data into actionable recommendations and deliver insights to senior leadership, including VPs and SVPs.
• Partner closely with Finance, Marketing, Product, and Operations to design and execute retention strategies that drive measurable impact
• Use SQL, Adobe Analytics, Tableau, and Excel to build dynamic reports, extract insights from large datasets, and consult on data-driven business decisions

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Advanced in SQL, Tableau, and Excel for analytics and reporting
• Demonstrated expertise in financial modeling and forecasting for business decision-making
• Strong ability to analyze complex datasets and translate findings into actionable insights
• Exceptional communication and storytelling skills, with experience presenting to executive audiences
• Excellent project management and organizational abilities, capable of managing multiple high-impact initiatives simultaneously

Minimum Requirements:

• Bachelor’s degree in a quantitative, analytical, or business-related field (required)
• 8-12 years of experience in analytics, finance, or strategy, preferably in subscription-based or customer-focused industries

Visa sponsorship not available for this role

Salary Ranges

Compensation: $96,250.00/Year - $137,500.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com and  jobs.echostar.com accessible to users. Please contact View email address on jobs.echostar.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements:  EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )