Teller Supervisor

Job Description

Job Description

Job Summary: Promote and ensure first class customer service through consistent and effective coaching and development of teller staff. Maintain an environment that fosters teller’s teamwork and supports an individual’s professional development. Ensure branch safety and soundness through adherence to audit, regulatory and procedural guidelines. Perform compliance, procedural and control audits in the retail teller area. Responsible for Bank Secrecy Act training and compliance at the teller level.

Qualifications: 

To perform this job successfully, the individual must be able and willing to perform all essential duties satisfactorily. This document is not intended to be an exhaustive list of all essential duties required. Reasonable accommodations, as determined by management on a case-by-case basis, may be made to enable individuals with disabilities to perform essential duties.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manages teller team ensuring that appropriate Bank policy and procedures are followed in all aspects of teller operations, security, and compliance.
  • Ensures efficient daily operation of the branch.
  • Performs additional responsibilities as directed by Bank Management.
  • Monitors branch activities for compliance with BSA and AML, reporting appropriate items to BSA Officer.
  • Oversees daily distribution of daily tasks when applicable.
  • Ensures that the tellers are performing their duties in accordance with policy.
  • Serves as resource to customer service representatives and teller teams.
  • Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Full knowledge of the products and services offered by the bank
• Knowledge of department support structures, resources and personnel
• Ability to work a flexible schedule based on the hours of operation of the bank, including Saturday mornings, ability to lift 30 pounds
• Ability to build strong relationships and alliances across the organization, ability to adapt to change, ability to multi-task, reliable and highly motivated
• Must have reliable transportation, must be flexible and able to adapt to new job locations and re-assignments as directed
• Fluent in written and verbal English communication skills
• Must be able to work in our remote drive through building 
• Ability to adhere to Needham Bank’s Core Values ( Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing )

EDUCATION & EXPERIENCE

• High School Diploma, or GED required
• One to two years of job-related experience, including formal teller and new accounts training 
• Must have recent customer service and sales experience particularly in cross-marketing products and services
• Superior customer service skills, exceed customers’ expectations
• Educated in banking regulations and laws
• Excellent interpersonal and supervisory skills
• Excellent knowledge of computer and keyboard skills

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.