Bilingual Customer Service Representative - Mandarin-English

Mandarin-English Bilingual Customer Service Representative Working at the Embacardo BART station in San Francisco, CA. What You’ll Be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Work directly with Clipper customers in face‑to‑face interactions, providing them support and helping them complete various actions with respect to Clipper cards. Issue Clipper cards and add transit value to cards using a custom Point‑of‑Sale system. Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area. Account for cash, commuter checks and credit/debit card payments completed during a shift. What You Bring To The Role Bilingual in English and Mandarin. Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station. Basic Excel and computer knowledge. Cash handling experience. Handle and deescalate customer service situations. What You Can Expect Part time – 20‑25 hours per week, 5 hours per shift. Monday – Saturday (Saturdays required) within the hours of 7am – 7pm, Saturdays are 9am‑2pm. Supportive of your career and professional development. An inclusive culture and community‑minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Base wage starting at $22.06 per hour plus performance bonus opportunities. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Primary Location US-CA-San Francisco #J-18808-Ljbffr TTEC