Volunteer Manager

Volunteer Manager

Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP's commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and "Care. No matter what."

The Volunteer Manager is a highly collaborative member of the External Affairs team, responsible for building, managing, and growing volunteer and patient advocacy programs across Planned Parenthood Great Plains (PPGP) service region. This role serves as a critical bridge between Health Services, Public Affairs, Communications, Development, Human Resources, and ensures volunteers and advocates are effectively recruited, trained, engaged, and deployed in support of organizational priorities.

The Volunteer Manager leads all aspects of the affiliate's Patient Advocacy Program, including Health Center Advocacy, Patient Allies, Healthy Neighborhood Canvassing, and Storytelling/Speakers' Bureau initiatives, while overseeing volunteers across the region. The position partners closely with Public Affairs staff to recruit, train, and mobilize advocates for legislative, electoral, and community engagement efforts, and serves as a resource for organizers and staff on volunteer engagement best practices.

Success in this role requires a strong commitment to teamwork, relationship-building, and cross-department collaboration. The Volunteer Manager must effectively balance the needs of multiple stakeholders, foster positive working relationships both internally and externally, and contribute to a culture of shared ownership, accountability, and mission-driven service.

Essential Duties and Responsibilities

Volunteer Leadership

• Build and maintain strong working relationships across departments, serving as a collaborative partner and resource to staff, volunteers, and community stakeholders.
• Promote a culture of teamwork, professionalism, and shared accountability in all volunteer and advocacy programs.
• Collaborate with various teams within External Affairs on community outreach activities, including representing PPGP at health fairs, fundraising and community events.
• Onboard volunteers and clinical students across the affiliate to meet the various needs of PPGP's health centers and departments.
• Assess volunteer training needs within the organization, develop training programs using best practices from partner organizations with successful programs, including development/updating of training materials.
• Lead, support and supervise volunteers as needed, fostering a positive experience in a professional and safe environment.
• Supervise the Volunteer Coordinator, providing guidance around Patient Storyteller Program and opportunities for professional development.
• Develop and manage a volunteer recognition program to aid with volunteer retention.
• Coordinate outreach efforts and encourage community partnerships.
• Leverage the volunteer database to maximize recruitment, engagement, and retention.
• Train PPGP staff as needed in on-site volunteer management.
• Serve as a resource in volunteer management issues and conflict resolution.
• Partner with HR in the completion of administrative tasks to support PPGP's volunteer programs; including but not limited to ensuring completion of paperwork, updating volunteer policies and procedures; maintaining an accurate record of the volunteer database; and completion of training protocols.
• Oversee a volunteer department budget and steward funds judiciously for optimal outcomes.
• Travel within PPGP's region to facilitate training and work with volunteers and staff.

Patient Advocacy Program

• Serve as a strategic partner to the Public Affairs team by developing and executing patient advocacy engagement plans that support state-based legislative, electoral, and public education campaigns.
• Direct and oversee Patient Advocacy Programs (PAP) in Kansas, Missouri, Oklahoma, Arkansas, and Louisiana.
• Recruit and train volunteers for Patient Advocacy Programs, conduct follow-up with new patient advocates and engage in campaigns through advocacy actions and storytelling.
• Manage Health Center Advocacy and Patient Ally programs in participating health centers and act as a liaison between the health center staff and Public Affairs team.
• Work in partnership with PPFA on best practices around patient advocacy initiatives.
• Develop or adjust PPFA PAP materials to be state specific, coordinating printing and distribution of these materials.
• Work with health center staff across the region to determine patient advocacy volunteer needs; develop and implement site specific initiatives to meet unique needs.
• Coordinate with Organizers and coalition partners to elevate the work of Patient Advocacy.
• Serve as primary administrator of volunteer database, tracking all volunteer activities and ensuring timely entry of all volunteer engagements and stories collected for use by PPGP.

Qualifications

Required Education and Experience

• Bachelor's Degree (B.A.) from a four-year college or university and one to three years related experience and/or training; or equivalent combination of education and experience.
• Experience in volunteer recruitment, managing teams, or projects.
• Familiarity with regulations governing the recruitment and utilization of volunteers in a non-profit environment.
• Excellent writing and verbal communication skills.
• Experienced facilitator of project teams.
• 2-5 years' experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds with sensitivity/appreciation to cultural differences is required.
• 2-5 years of supervisory experience

Preferred Education and Experience.

• Previous demonstration of understanding and mastering new concepts to develop new programs that support the organization's mission.
• Program or project management experience.
• Experience with volunteer databases and volunteer apps.
• Understanding of advocacy, public policy issues, and state legislative processes.

$65,000 - $71,000 a year 37.5 hour work week Annual Paid Time Off: Vacation - 112.5 hours, Sick Leave - 48 hours, Holidays - 105 hours which includes a full holiday week in December. Parental Leave: After 12 months of full-time employment, employees are eligible for paid parental leave which is 100% base salary for 6 weeks.

Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP's mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

• Demonstrate and Expect Transparency and Accountability
• Educate and Support the Development of our PPGP community
• Practice Effective Communication
• Foster Trust by Being Responsive to the Needs of our PPGP community
• Demonstrate the Use of Inclusive Practices
• Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

The Work of PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP's medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP's clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To