Hotel Sales Coordinator

Position Summary The Sales Coordinator is responsible for supporting the hotel's sales and front-office operations by managing reservations, maintaining accurate room rates, tariffs, and providing excellent customer service. This position serves as a key point of contact for guests, travel agents, corporate clients, and internal hotel departments to ensure smooth reservation processes, accurate pricing, and a positive guest experience. Key Responsibilities Tariff and Rate Management Maintain and update room rates, tariffs, and pricing information across reservation platforms. Ensure rates are accurate and consistent with approved hotel pricing guidelines. Monitor rate changes, promotions, discounts, and special offers. Assist with reviewing rate discrepancies and correcting pricing errors. Ensure reservation systems reflect current rates, availability, and hotel policies. Customer Service Respond professionally to guest inquiries through phone calls, emails, and other communication channels. Provide accurate information regarding room rates, hotel amenities, policies, and services. Handle guest concerns, complaints, and reservation-related issues in a timely manner. Maintain a friendly, helpful, and professional attitude when communicating with guests and business partners. Strive to ensure guest satisfaction and maintain the service standards of Red Roof PLUS+. Administrative and Sales Support Maintain organized reservation records, reports, and documentation. Assist management with daily sales and reservation reports. Communicate with travel agencies, online travel agencies (OTAs), and corporate accounts as needed. Support the sales department with administrative tasks and follow-ups. Work closely with hotel management and front desk staff to maximize occupancy and revenue opportunities. Qualifications and Skills Previous experience in hotel reservations, customer service, sales coordination, or hospitality preferred. Knowledge of hotel reservation systems and online booking platforms. Strong verbal and written communication skills. Excellent customer service and problem-solving abilities. Good organizational skills and attention to detail. Ability to multitask and work in a fast-paced hotel environment. Proficiency in Microsoft Office and basic computer applications. English and Spanish is a must. #J-18808-Ljbffr Red Roof Plus Miami Airport