Contact Station Assistant

Contact Station Assistant

Do you love being surrounded by beautiful scenery and fresh air? Then, Maricopa County Parks and Recreation is the place for you!

Come work with a diverse group of individuals and assist adventure-seeking customers in exploring Maricopa County's Parks. As the part-time Contact Station Assistant, you will knowledgeably explain the various attractions the park holds and feel good knowing you enhanced the client experience!

This part-time position will often provide coverage on Friday, Saturday, and Sunday for our Estrella Mountain Regional Park.

Welcome to the Maricopa County Parks and Recreation Departmentwhere your work helps connect people to the beauty, adventure, and natural resources of the Sonoran Desert.

As one of the largest regional park systems in the nation, Maricopa County manages more than 120,000 acres of parkland, 651 miles of trails, and 12 unique regional parks that welcome millions of visitors each year. From camping under Arizona's star-filled skies and exploring scenic hiking trails to horseback riding and world-class mountain biking opportunities, our parks offer unforgettable outdoor experiences for residents and visitors alike.

Beyond our parks, we oversee the Maricopa Trail, a 315-mile trail system that encircles the Valley and links our regional parks together, creating opportunities for recreation, conservation, and community connection across the county.

Our success is driven by a dedicated team of professionals and volunteers who are passionate about public service, environmental stewardship, and delivering exceptional visitor experiences. Whether you're passionate about conservation, recreation, public service, or connecting people with the outdoors, you'll find meaningful work, opportunities for growth, and the chance to make a lasting impact on the communities we serve.

Join our team and help preserve, protect, and enhance some of Arizona's most treasured outdoor spaces for generations to come.

We Require:

• Six months of customer service/public contact experience
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

Other Requirements:

• Will require working various shifts and locations, including early mornings, nights, weekends, and holidays. Some of the locations are in remote areas of the park
• Walk to collect revenue in an outdoor climate with the possibility of temperatures over 100 degrees
• Must possess or have the ability to obtain a valid Arizona driver's license by the time of hire

We Also Value:

• One or more years of customer service/public contact experience in a high-volume, fast-paced environment with the ability to multitask.
• Cash handling experience using a computerized point of sale system
• Proficiency in Microsoft Office Excel, Word, and Outlook

Job Contributions:

• Welcome and assist park visitors by answering questions, offering guidance, and delivering information about park amenities, recreational opportunities, trails, and natural features
• Accurately collect day-use, camping, and other applicable fees using cash registers or point-of-sale systems. Selling daily, seasonal, and annual passes, ensuring proper documentation and record-keeping
• Balance the cash drawer at the beginning and end of shifts. Perform daily reconciliation of receipts, process credit/debit transactions, and prepare deposits in accordance with park financial procedures
• Help visitors reserve camping sites in person and over the phone. Check in campers as they arrive in the park and provide all applicable camping information
• Explain Park rules, natural resources, cultural history, and environmental policies to visitors to promote awareness, safety, and conservation. Conduct routine patrols of park facilities, including campgrounds and day-use areas, to educate visitors about park rules and regulations
• Conduct routine patrols of park facilities, including campgrounds and day-use areas, to ensure visitor compliance with park rules and regulations. Provide education and issue warnings when necessary
• Monitor two-way radios and telephone systems for routine and emergency communications. Promptly report and document any emergency situations to the appropriate staff or law enforcement personnel
• Assist with the cleanliness, organization, and light maintenance of park offices, kiosks, and visitor service areas to ensure a welcoming and safe environment
• Other job duties as assigned

Working Conditions:

• The work will occur in an office and field environment. While performing the duties & responsibilities, the employee may be exposed to loud noise, noxious odors, unsanitary conditions, chemicals, electricity, moving mechanical parts, varying weather conditions, and other related conditions and situations. Position is subject to atmospheric conditions: Fumes, odors, dust, mists, gases, or poor ventilation
• Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts constantly, or requires walking or standing to a significant degree
• Machines, Tools, Equipment, Software, and Hardware: Computers, Phones, Point-of-Sale Systems, General Office Equipment (copiers, staplers, laminators, etc.). Protective equipment is required as needed to perform the various park-related tasks

Selection Procedure:

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact View email address on click.appcast.io to initiate the interactive process.