Legal Recoveries Coordinator

Why GLS? GLS has been helping over half a million families meet and improve their transportation needs for more than 10 years. We use advanced analytics and technology to predict credit risk and provide affordable auto financing options. Purpose Access to affordable, reliable transportation is essential to productive work and personal lives. GLS ensures people can care well for themselves, their families, and others. People Join a culture of over 1,000 employees who care deeply and think boldly, driving innovation in an adaptive and positive environment that celebrates successes. Growth GLS is recognized by Inc 5000 as one of the fastest‑growing private companies in America. Benefits Competitive base pay and performance bonuses, dependent on role Medical, dental, vision, telemedicine, supplemental insurance benefits, long‑term and short‑term disability 401(k) with employer match and 100% immediate vesting Paid Time Off (PTO) and paid company holidays Paid Volunteer Time Off (VTO) annually Tuition Reimbursement Parental Leave Business casual work environment Position Overview The Legal Recoveries Coordinator II is responsible for completing assigned administrative processes within the Recoveries Department to assist in maintaining, processing, and documenting accounts as part of the legal recovery strategy. Responsibilities Validate customer data, update accounts, and ensure accurate documentation is provided to outside vendors. Maintain electronic records and files, review account media, and prepare files for placement. Support vendor document requests and prepare affidavits of account balances for legal strategy. Perform quality assurance functions to ensure compliance with internal standards and all applicable state and federal guidelines. Provide feedback and potential solutions to management regarding process efficiency and quality assurance. Assist managers in training and supporting new associates. Cross‑train and collaborate on departmental activities and responsibilities such as indexing documents, customer correspondence, and cross‑departmental assignments. Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management. Manage inventory with law firms through email and phone by utilizing Power BI and Excel spreadsheets. Perform additional assignments and special projects as required by company needs or by management direction. Qualifications High school diploma or equivalent. Minimum of one year experience in a relevant customer service role, automotive industry preferred. Proficiency in Excel. Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, and exercise sound judgment. Excellent organizational skills with high attention to detail and the ability to manage multiple conflicting priorities. Ability to manage highly sensitive and confidential information, interact at all levels within the organization, and build cross‑functional partnerships. Strong oral and written communication skills. Ability to work with a diverse customer and workforce population. Team player that can adapt in a fast‑pace and changing environment. Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications. Commitment to exemplifying the organizational core values and key competencies. Employment Requirements Significant portions of daily assignments involve manual skills requiring motor coordination and finger dexterity. Remain in a stationary position up to 100% of the workday. Constantly operate a computer and other standard office equipment. Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects. Be able to perform activities such as viewing a computer terminal, extensive reading, bending, and kneeling. Schedule Full‑time position. Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00 am‑6:00 pm. Regular, predictable attendance is required, including overtime hours as business demands dictate. Evening and weekend work may be required as job duties demand. Equal Employment Opportunity Applicants have rights under Federal Employment Laws. Family and Medical Leave Act (FMLA). Equal Employment Opportunity (EEO). Employee Polygraph Protection Act (EPPA). #J-18808-Ljbffr Global Lending Services