Senior IT Manager (Boston)

Boston, MAEngineering – IT /Full-Time /HybridAt Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are seeking a highly skilled and hands-on Senior Manager, IT Systems to lead our IT department. The ideal candidate will be responsible for developing and implementing IT strategies, managing a team of IT professionals, and ensuring the successful execution of IT initiatives that support our business growth and innovation. The candidate should possess current knowledge of modern enterprise technologies and best practices, with the ability to create strategic plans and lead their execution. We’re looking for someone who can guide and empower the team to deliver high-impact IT solutions across the organization.Key Responsibilities:Leadership & StrategyLead, mentor, and grow a high-performing IT team (help desk, sysadmins; onsite & remote)Build the IT roadmap (12–18 months) aligned to business goals, security posture, support scale and enterprise readiness, and compliance needsOwn IT budget, vendor management, and license utilizationIT Operations & Service ManagementRun ITIL-aligned ITSM (incident, request, problem, change); maintain clear SLAs/OLAs and reportingOversee global onboarding/offboarding, joiners-movers-leavers automation, and asset lifecycleDrive knowledge base, self-service, and automation to reduce MTTR and ticket volumeIdentity, Access & EndpointsOwn identity & access management (e.g., Okta/Azure AD), MFA/SSO policies, lifecycle/role mappingManage macOS/Windows endpoints via MDM (e.g., Kandji/Jamf, Intune) with baselines and zero-touchEnforce device compliance, patching, EDR, disk encryption, and secure configurationsSaaS & CollaborationGovern SaaS portfolio (e.g., Google/Microsoft 365, Slack, Zoom, Atlassian, HRIS, CRM)Implement access reviews, least-privilege policies, app hygiene, and data retention/backup strategiesNetworks & Office ITOwn corporate networking (LAN/WAN/Wi-Fi, SD-WAN, VPN/ZTNA), meeting rooms, and print servicesEnsure reliable IT facilities for Boston HQ, Tel Aviv office and remote sitesSecurity, Compliance & ResiliencePartner with Security on standards (SOC 2, SOX, GLBA, etc), audits, and evidence collectionMaintain IT controls: configuration management, change control, backups, DR testing, access reviews, and loggingLead IT’s role in BCP/DR and incident response; manage vendor risk for IT suppliersKey Requirements:Minimum of 8 years of experience in IT management, with at least 3 years in a leadership roleBachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferredProven ownership of identity & endpoint management, SaaS administration, corporate networking, and ITSM at scale4+ years of experience managing and deploying configurations ownership of 100+ macOS endpoints using JAMF or similar MDM tools4+ years of Experience managing/orchestrating IT help desk teams via tools such as JIRAExperience implementing ZTNA, SSO, SAML, RBAC-based authentication, and zero-touch onboarding4+ years of experience implementing and managing SaaS services (e.g., Google Workspace, SSO platforms)Experience managing networking infrastructure across distributed locationsProven track record of developing and implementing IT strategies that drive business growth and innovationStrong leadership and communication skills, with the ability to motivate teams and engage with senior stakeholdersStrong analytical and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment$150,000 - $190,000 a yearWe believe:Diversityis a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.Compassionis a strength. We care about our customers and look to build long-term relationships with them.Simplicityis a key feature. We work hard to make our forms and processes as painless and intuitive as possible.Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions.Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.If you believe these things too then we would love to hear from you!Background ChecksAfter an offer is accepted, Lendbuzz conducts a pre-employment background check. Any evaluation of the background check will be subject to an individualized assessment, taking into account the applicant’s or employee’s specific record and the responsibilities and requirements of the particular role.A Note on Recruiting OutreachWe’ve been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @lendbuzzcareers.com). Please note that all legitimate emails from our team come from @lendbuzz.com. We will never ask for sensitive information or conduct interviews via messaging apps.