Customer/Technical Support Representative

Description Build and maintain subject matter expertise of Axon processes and solutions related to this role. Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution. Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases. Provide accurate, valid and complete information by using the right processes/tools. Meet personal/team performance targets around phone and case metrics. Send process or performance improvement suggestions to your Support Manager. Skills Customer service Customer support Email Chat Salesforce CRM MS Dynamics Multichannel InContact Multitasking Additional Skills & Qualifications Comfortable working with chat, email, and phone. Entry level experience. Job Type & Location Contract to Hire position based out of Scottsdale, AZ. This is a hybrid position. Pay And Benefits Pay range: $23.00 - $25.00/hr. Benefits: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefitsEmployee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 29, 2026. Equal Opportunity Employer Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems