Technical Product Specialist

Job Description: Technical Product Specialist Department: Sales Reports To: VP, Sales Schedule: 7:00 AM – 4:00 PM Position Overview The Technical Product Specialist plays a critical role at Western Architectural Openings (Part of MITER Brands) by providing expert technical guidance to both internal teams and external customers. This role delivers remote and onsite troubleshooting, develops solutions for complex product challenges, and enhances the overall customer experience. In addition, this position contributes to the development of best practices, installation standards, product documentation, and training programs; ensuring our partners and teams are equipped to successfully install, maintain, and service our products. A strong emphasis will be placed on supporting Western’s custom architectural solutions. Key Responsibilities Deliver training programs to customers, service teams, and sales representatives on product installation, service, and technical knowledge. Provide remote and occasional onsite troubleshooting support, resolving complex product issues and implementing solutions. Serve as a technical resource for internal and external partners, including dealers, distributors, builders, contractors, installers, field service teams, and Territory Sales Representatives. Assist in the creation and maintenance of technical and marketing materials (installation instructions, product manuals, data sheets, brochures, and sell sheets). Collaborate cross-functionally with marketing, operations, service, engineering, and sales to drive product improvements and elevate customer experience. Support high-value opportunities by providing technical expertise and consultation. Demonstrate MITER Brands’ Guiding Principles in all interactions. Perform other duties as assigned. Qualifications Experience in the building materials or residential window and door industry required. Experience with installation and service of Moving Glass Wall Systems preferred. Strong written and verbal communication skills with the ability to clearly explain technical concepts. Experience with AutoCAD, 3D modeling, and technical detailing preferred. Bachelor’s degree in Business, Marketing, Construction Management, or related field strongly preferred. 2+ years of experience in window and door sales, service, manufacturing, or related field. Travel Requirements Travel required; occasional overnight travel may be necessary. Benefits Health & Wellness—three comprehensive medical plan options, prescription drug coverage, dental insurance, vision insurance, Teladoc virtual healthcare services, Employee Assistance Program (EAP), annual wellness clinic. Financial Protection—company‑paid life insurance, voluntary life insurance, company‑paid short‑term disability, company‑paid long‑term disability, supplemental hospital indemnity insurance, critical illness insurance, accident insurance. Paid Time Off—generous PTO and paid holidays. 401(k) retirement plan with company match. Tuition Reimbursement Program. Legal Insurance. Identity Theft Protection. Pet Insurance. Team Member Discount Program. MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law. #J-18808-Ljbffr