Family Support Coordinator II

Job Description

Job Description

Title : Family Support Coordinator II

Are you ready to save or heal a life?

Do you want to be the person that makes the miracle of donation and transplantation a reality? Do you want to turn tragedy into hope and healing? This is what we do every single day and we think you have what it takes.

Join a team that combines the fulfillment of an amazing mission with incredible benefits. This is not just another job or listing on your resume. Simply put, this job will change you, just like organ, eye and tissue donation and transplantation changes the lives of donor families and recipients.

Every day, the Lifebanc team gets the opportunity to change lives forever. Become a part of our family as we work toward a world where everyone in need of an organ or tissue transplant receives the healing they deserve. Come be a life saver.

What is Lifebanc?

Lifebanc, is the federally designated organ, eye and tissue recovery organization that serves 20 counties in Northeast Ohio. Put simply, we facilitate and coordinate organ, eye and tissue donation and transplantation in our community and educate the public on the importance of our mission. Our vision is pursuing a future where organ, eye and tissue donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives.

Position Description:

The position of Family Support Coordinator II is responsible for ensuring that all donors and potential donor families are offered the opportunity for donation through collaboration with Lifebanc and hospital staff members. The Family Support Coordinator II serves as a resource and support mechanism for both the donor families and hospital staff during the active donation process and responds to all donor family needs 24/7, in addition, the FSC will support and maintain the mission, vision and values of Lifebanc in their work and job duties. 

Essential Functions: 

• Serves as a partner of the health care team and provides support for end-of-life decisions regarding organ, tissue, and eye donation. 
• Onsite presence for collaboration with the health care team during end-of-life discussions of potential organ, tissue, and eye donors. 
• Identifies and contacts appropriate next of kin of potential organ, tissue, and eye donors in compliance with UAGA CMS, AATB, CMS standards and Lifebanc policies. 
• Discusses the opportunity of organ, tissue, and eye donation with next of kin and obtains authorization/disclosure for organ, tissue, and eye donation. 
• Provides details regarding the recovery process and benefits of donation to the donor family
• Provides informed authorization or disclosure to donor families and meets the required elements of informed authorization. 
• Reviews and evaluates donor information to determine family readiness for donation conversations and approaches/disclosures.
• Obtains and documents a comprehensive medical and social history interview with the next of kin, significant others and/or healthcare professionals of potential organ and tissue donors in compliance with CMS, AATB, FDA, EBAA standards and Lifebanc policies. 
• Accurately documents required information in iTransplant in a timely manner. 
• Provides crisis intervention, counseling techniques and emotional support for the donor family during the organ donation and recovery process in compliance with Lifebanc policies. 
• Provides support and memory making for donor families during the donor case. 
• Supports next of kin with requested follow up such as acceptance/deferral outcomes and/or post recovery notification. 
• Assists with tasks and duties for the Family Services Department in collaboration with the department manager upon request. 
• Works with hospital team to assure details related to the coroner/medical examiner’s involvement are communicated with the NOK such, contact name and phone number. 
• Ensures departmental quality guidelines are maintained through timely and accurate documentation in donor charts to maximize opportunities for transplantation and provides essential customer service both within Lifebanc and outside the organization. 
• Maintains an individual authorization rate that meets the department’s benchmarks which demonstrate best practice skills in consent. 
• Assists the Bereavement Department and other departments in donor family related needs.
• Performs other duties as assigned. 

  Education and Experience: 

• Bachelor’s Degree preferred in social work, psychology, health care, funeral industry, education, or ministry. 
• At least 3 years of progressive experience in related field. 
• Experience in dealing with families in grief and/or crisis situations. 
• Appropriate current license pursuant to required education and experience. 

Knowledge, Skills and Abilities: 

• Strong organizational skills. 
• Ability to maintain confidentiality. 
• Ability to be on call and work extended hours, including weekends and holidays. 
• Ability to make decisions after analyzing and interpreting a situation. 
• Ability to communicate effectively with a wide range of people including families, physicians, nurses, clergy, and staff regarding sensitive issues. 
• Ability to work independently from home, the office or hospital settings. May also work out of car at times. 
• Current valid driver’s license and automobile insurance. 

Physical Requirements: 

• Ability to lift 25lbs. and stand for extended periods of time. 

Compensation and Benefits:

When you join Lifebanc you can expect competitive salaries and a great benefit package. Our benefits include health, dental and vision insurance, health savings account, dependent care flexible spending account, short-term disability, and life insurance. We also offer a generous paid time off program, 401(K) retirement plan, parental leave, on-site fitness facility, tuition reimbursement and more!

Lifebanc is committed to a workforce that is diverse, inclusive and equitable. We encourage qualified candidates to apply.