Customer Account Representative

Customer Account Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary: We are seeking a motivated Customer Account Representative to support customer relationships and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, and developing strong communication skills.

Responsibilities:

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional assistance to customers.
• Identify customer needs and recommend appropriate solutions.
• Support customer account-related activities and follow-ups.
• Maintain organized customer information and activity records.
• Assist with customer satisfaction initiatives.
• Collaborate with team members to meet service objectives.
• Represent the company professionally in customer interactions.
• Participate in ongoing training and professional development.

Benefits:

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive work environment
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service or account support experience is a plus but not required.

Additional Information

• Competitive Salary: $47,000 – $51,000 annually.
• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing development.
• Supportive, collaborative, and inclusive work environment.
• Performance recognition and advancement opportunities.
• Develop valuable skills in business development, client relations, communication, negotiation, and leadership.
• Full-Time Position.