Seasonal Customer Experience Representative- Des Moines Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience. The pay for this position starts at $17 / hour. This position is located at The Des Moines Airport - 5800 Fleur Drive, Des Moines, IA 50321. The seasonal window starts April 1, 2026 and ends August 31, 2026 and cannot exceed 180 days. Schedules Available Thursday - Monday 10:00 am – 7:00 pm Thursday - Monday 3:00 pm – 12:00 am Responsibilities We are hiring now for immediate openings. Meet and greet customers in a professional, friendly, and timely manner Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and other vendors Place outgoing calls for callback management, and miscellaneous calls as assigned Assist in assessing the condition of the rental upon return Notify management of any known customer problems Notify management of any known vehicle problems and any required maintenance Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training Perform miscellaneous job-related duties as assigned Seek to improve job performance through self-assessment, skill development, training and goal setting Maintain a regular and reliable level of attendance and punctuality Equal Opportunity Employer/Disability/Veterans Qualifications High School Diploma or G.E.D. required Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years No drug or alcohol related conviction on driving record in the past 5 years Must be at least 18 years old This is a seasonal position and you may work up to 180 working days during the defined season #J-18808-Ljbffr National Car Rental