ServiceNow HRSD Technical Product Owner

Role Description

CVS Health is seeking a ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery) to lead the strategy, roadmap, governance, and delivery of Human Resources Service Delivery capabilities that enhance colleague experiences, improve operational efficiency, and support enterprise Human Resources transformation initiatives.

As a key member of the ServiceNow Product organization, this role is responsible for maximizing the value of the ServiceNow Human Resources Service Delivery platform by partnering with various teams to define product vision, prioritize investments, and deliver scalable solutions aligned with business objectives.

The ServiceNow Human Resources Service Delivery Technical Product Owner will serve as the primary liaison between Human Resources stakeholders and technical delivery teams, translating business needs into actionable product requirements, managing product backlogs, driving platform adoption, and ensuring successful delivery of Human Resources Service Delivery capabilities.

This role will help shape the future of Human Resources technology by identifying opportunities for:

• Automation
• Artificial intelligence
• Modernization
• Self-service enablement
• Continuous improvement across the employee lifecycle

This role requires strong Product Owner capabilities and deep ServiceNow Human Resources Service Delivery expertise to effectively bridge Human Resources business priorities with technical delivery execution.

Qualifications

• 5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
• 5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including:
  • Case and Knowledge Management
  • Employee Center / Employee Service Center
  • Lifecycle Events
  • Employee Journeys
  • HR Agent Workspace
  • Human Resources Portal
  • Employee Self-Service
• 5+ years of experience supporting Human Resources processes and workflows, including:
  • Employee lifecycle management
  • Onboarding
  • Offboarding
  • Employee relations
  • Employee document management
  • Performance management
  • Employee self-service capabilities
• 5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.
• Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.

Requirements

• Experience delivering enterprise-scale ServiceNow Human Resources Service Delivery solutions within Agile delivery environments and supporting large, complex organizations.
• Experience with ServiceNow Human Resources Service Delivery capabilities including:
  • Employee Center
  • Employee Center Pro
  • Employee Journey Management
  • Human Resources Agent Workspace
  • Service Portal
  • Service Catalog
  • Case and Knowledge Management
  • Automation
  • Integrations
  • Reporting
  • Analytics
• Experience leveraging artificial intelligence, intelligent workflows, employee self-service capabilities, and platform modernization initiatives within the ServiceNow ecosystem.
• Experience supporting integrations between ServiceNow and Human Capital Management platforms such as Workday, SAP SuccessFactors, Oracle Human Capital Management, or similar Human Resources systems, including knowledge of Human Resources compliance, privacy, and data protection requirements.
• Experience delivering Human Resources technology solutions within healthcare, payer, pharmacy, retail, financial services, or other highly regulated industries; Agile, Scrum, Scaled Agile Framework, Project.

Education

• Bachelor's degree from an accredited college or university, or equivalent work experience (High School Diploma/GED plus four years of relevant experience).

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families, including:
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources, based on eligibility