Business Manager

Overview
The Retail & Consumer Goods organization brings together industry expertise, strategic programs, and cross-functional collaboration to help drive business priorities at scale. As part of this team, you will shape and lead high-impact programs, work across complex stakeholder environments, and establish strategies and operating practices that enable successful execution against organizational priorities. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. As a Director of Business Management, US Retail + Consumer Goods , you will lead complex, high-impact programs by identifying opportunities, defining success measures, establishing execution strategies, and overseeing portfolios of critical projects. You will act as a subject matter expert who influences stakeholders, drives organizational alignment, and uses business insights and performance metrics to guide strategic decisions. This opportunity will allow you to strengthen enterprise program leadership, influence organizational priorities, and develop scalable practices that help translate strategy into measurable business outcomes. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
Business Program Evaluation and Improvement Provides deep expertise to conduct cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Leverages monthly business review revenue (MBR) to drive strategic and overall performance decisions with stakeholders and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly. Utilizes direction and strategy from leadership to advocate and influence sponsorship regarding business area of expertise in order to create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Drives the definition of the vision and strategy for change, broad and specific impact, and the flow of communication and interaction with the organization to drive change management processes. Ensures buy in and adoption of the new program or change by others in the organization using change management methodologies and techniques. Drives others to develop the collateral required to enable key stakeholders and others to be onboard. Drives the identification of training and reskilling needs, and mapping of individuals in partnership with Human Resources (HR). Drives partnering with business process outsourcing (BPO) vendors to ensure that their contractors have the proper skills and capabilities Microsoft requires. Provides subject matter expertise to collect and evaluates success criteria (e.g., ROI, SLAs, OKRs, KPIs) and performance metrics (e.g., acquisition, usage, impact, effectiveness, customer feedback), to use scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives, and to report up to leadership and create leadership visibility. Optimizes the use of data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans and opportunities to streamline and optimize programs based on lessons learned that impact Microsoft, and plan to sunset programs that are no longer necessary or meeting objectives. Business Program Excellence and Execution Acts as a subject matter expert to evangelize crucial programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., OKRs and KPIs) to demonstrate the value of the program and show business impact through storytelling and using scorecards and realtime dashboards. Drives others to adapt communication style and storytelling strategy according to audience and business needs. Sets best practices to define and executes on a landing and communication plan (e.g., target audience(s), communication strategy) informed by Microsoft's security principles. Drives the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Drives others to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met. Business Program Management Oversees a portfolio of projects including the project plan, documentation of roles and responsibilities (e.g., responsible, accountable, consulted, informed [RACI] framework), timelines, milestones, financial management, performance metrics, and/or resource needs for crucial programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes. Establishes objectives and success criteria for the project in an inclusive collaborative manner with all stakeholders. Acts as subject matter expert to drive others to understand mapping or how systems work and impact one another using process flow mapping tools. Drives the collaboration and leverages other teams (e.g., Supply Chain, Engineering, Sales) and stakeholders to ensure program processes are rigorous, informed by security principles and executed efficiently. Develops processes around scope and scheduled changes for programs impacting Microsoft and communicates it to stakeholders. Recognizes process gaps/inefficiencies and drives strategies for optimization. Business Program Planning and Design Acts as a subject matter expert to drive the defining and tracking of success criteria (e.g., return on investment [ROI], service level agreements [SLAs], objectives and key results [OKRs] and key performance indicators [KPIs]) and performance metrics (e.g., quality, adoption, usage, impact, effectiveness) for the program, and identifying which data will result in data-driven decision making. Drives strategic alignment among cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design crucial security-, privacy-, and other regulatorily-compliant programs from initiation to delivery. Provides thought leadership to produce collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met. Identifies and scopes opportunities to develop new programs and improve current ones impacting Microsoft. Drives the identification and resolution of root problems (e.g., root-cause analysis), the definition of the program strategy, establishing and maintaining alignment with stakeholders/leaders, gathering of program requirements, identification of resource needs, creation of the project plan and targets, and working across teams to align on the plan of record. Improves operations of existing programs by applying identifying appropriate industry methodologies and best practices, defining and diagnosing crucial complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in highly crucial program issues and strives for simplification. Drives the incorporation of security principles into all planning processes. Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business insights and trends (e.g., customer feedback and expectations) to identify stakeholders and program scope, stay current, agile, and competitive, and contribute to programs impacting Microsoft. Solves complex problems and synthesizes across organizational boundaries. Drives consensus to prioritize key business goals, objectives, and strategies, and develop short- and long-term business priorities (e.g., artificial intelligence [AI], security, efficiency, quality). Understands and identifies current program risks, impact, and develops mitigation plans impacting Microsoft.


Qualifications
Required/minimum qualifications Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience. Additional or preferred qualifications Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.