Operations Director

Overview Drive Growth. Inspire Teams. Make a Difference. At Proud Moments ABA, we believe strong leadership and smart operations are the backbone of our success in delivering life-changing services to children and families. We're looking for a dynamic and results-driven CenterOperations Director – ABA Services (Non-clinical leadership role) to oversee the day-to-day management and strategic growth of our brand-new Kingsport, TN center. In this key role, you'll partner closely with senior clinical leaders, guide administrative teams, track performance metrics, and implement initiatives that elevate quality, efficiency, and client satisfaction. This is an exciting opportunity to lead with purpose and help shape the future of care in your community. Proud Moments ABA is a behavioral health organization, providing the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. Proud Moments is a haven of knowledge and expertise for parents of children diagnosed on the autism spectrum. We offer expert treatment, innovative techniques, and compassionate, child-centered care. Responsibilities As a Center Operations Director at Proud Moments ABA, you’ll be challenged to realize your leadership potential: Accelerate the financial success and continued growth of our center by effectively managing day-to-day operations at the facility(s) finish Expand access to Proud Moments’ life-changing ABA services for children with autism by cultivating and strengthening relationships with schools, physicians, health systems, and other organizations that refer families for autism care Manage relationships and day-to-day administrative activities of Board Certified Behavior Analysts Ensure a smooth on-boarding experience for new Proud Moments families by engaging in weekly family meetings and building parents’ confidence in their child’s clinical team Advocate for families receiving services by resolving issues promptly and compassionately Secure accurate insurance reimbursement for ABA services through rigorous oversight of Authorizations Management and Billing procedures Motivate staff to continually improve performance and grow professionally through annual evaluation, mutual goal setting, and constant monitoring of progress toward established objectives Qualifications As an ideal Center Operations Director candidate, you bring to Proud Moments ABA: Experience with ABA Therapy and a compassionate understanding of the needs of children with autism and their families; preferred 2-4 years of management experience, including supervisory responsibility; required Demonstrated ability to build, sustain, and grow productive relationships with organizational management, staff, clients, and community stakeholders Exceptional leadership skills Superior project, planning, organization, and time management skills Excellent communication skills As a Center Operations Director, you’ll enjoy professional respect, recognition, and rewards: Competitive pay commensurate with your education, experience, and location Meaningful work-life balance with Monday-Friday schedule Generous paid time off Comprehensive benefits package, including: Medical, dental and vision coverage 401K retirement savings program Employee Assistance Programs You deserve to work with the best – Proud Moments ABA. If you’re ready to accelerate your professional career with a fast-growing, highly respected behavioral health organization, Proud Moments ABA encourages you to submit your qualifications for this position today. Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-Onsite #J-18808-Ljbffr