Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2016 and lead a growing team of two. Before becoming an agent, I spent 20 years in sales, and I bring that same energy, drive, and people-first mindset into our office every day. I attended the University of Michigan, and outside of work you’ll usually find me staying active — I love pickleball, basketball, backpacking, and spending time with my four kids.

We care deeply about how we show up for our customers and our community. Giving back matters to us, and we’re intentional about supporting charities and staying involved locally in meaningful ways. We believe the work we do goes beyond policies — it’s about protecting families, supporting small businesses, and helping people feel confident about their future.

For our team, we offer PTO (with opportunities to earn extra time off through challenges), 401k, health benefits, work-life balance, and licensing reimbursement. Our office culture is upbeat, fun, and fast-paced — we keep music on, we love friendly competition, and we celebrate wins together. We focus on constant improvement, learning from mistakes, and always staying connected to the “why” behind what we do.

We’re looking for someone who brings positivity, stays engaged, and truly cares about helping others. If you’re coachable, motivated, ready to work hard, and excited to grow both personally and professionally (while earning great money along the way), you’ll fit right in here.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Chris Burt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Prepare quotes for new and existing customers.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Must be comfortable with a high number of inbound/outbound calls.
• Previous customer service experience preferred.

* Please note: This role will be primarily remote, however initial training must be completed in-office*

Flexible work from home options available.