Registration Representative

Registration Representative

Proactively reviews schedules and performs eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct to avoid denials and cancellations.

Works error reports daily, enters accurate data, and documents all attempts to collect or obtain missing documentation and meets or exceeds accuracy standards and upfront collection goals.

Monitors patient wait and registration times, being sure to collaborate with clinical team, implement processes and remove barriers to delayed care.

Acts as patient liaison and collaborates with clinical teams and physician offices to ensure timely completion and submission of documents such as plan of cares, status reports and authorization forms, as required by insurance.

Screens and assists incoming telephone calls and visitors, routing them to appropriate personnel accurately and timely.

Other duties as assigned.

Schedules patients according to department, insurance and physician protocols, collects relevant clinical information to ensure accurate/timely appointments and verifies the accuracy of orders.

Registers patients for all services, ensuring accurate patient demographics and account information and clearly explains authorizations, pre-certifications, benefit limitations and patient financial responsibility and collects patient payments.

Ability to serve as hospital liaison for patient and family and to use discretion when discussing personnel/patient related issues that are confidential in nature

Strong multi-tasking skills; able to assimilate and react appropriately to a variety of stimuli incoming at one time

Ability to be responsive to ever-changing matrix of needs and act accordingly

Self-motivated and quick thinker

Computer skills including Outlook, Microsoft Word, and Excel

Ability to communicate professionally with an acceptable use of English and spelling

Ability to read and communicate effectively in English

Strong written and verbal communication skills

Proficient typing speed; proficient with Microsoft Office applications and computers

Multitask proficiently, using multiple computer systems, applications, and technology

Excellent customer service and satisfaction skills, ensures quality service is delivered to external and internal customers

Understanding of revenue cycle (Registration, Insurance Verification, Coding, Billing)

Understanding of regulatory guidelines such as CMS, HIPAA

Basic knowledge and ability in medical business office procedures

Basic knowledge of coding

Detail-oriented, demonstrate problem-solving skills, flexibility and adapts well to change

Explains charges and payment options and programs; collects monies due at time of service

Consistently meet or exceed established collection goals; must be able to confidently and professionally address the financial responsibility patients may have

Interpret and explain insurance benefits

High School Grad or Equiv [Preferred]

or graduate of a technical school

or equivalent post-secondary technical school education

1+ experience with computers and epm and emr software [Preferred]

ICD-9 and CPT-4 coding experience [Preferred]

Basic Life Support CPR Cert (BLS) [Preferred]

$15.61 $24.97