Customer Service Representative

This individual will be the main point of contact to intercept calls, tickets, and emails for outsourced customer service work with various business clients which the company supports for telecom needs of varying severity and importance. They will be responsible for taking calls, emails, and tickets and routing to the appropriate area of expertise to help resolve the issue. They will triage the call in order of priority and importance, and make sure that this ticket or issue is resolved within the agreed upon terms and window of time that is pre-determined from contracts with the client. If this issue is something the agent can resolve directly, they are to help independently on the issue. All work needs to be documented within the client's proprietary database. Clients are supported in a 24/7 environment, and tickets can be passed between the rotating shifts and must be well documented. Strong customer service and communication is required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

Minimum 2-3 years of customer service/administrative experience
Excellent interpersonal and analytical skills
Excellent written and verbal communication/extremely articulate
Ability to work with clients and business groups, multi-tasking, documenting, and possess the ability to work independently
Ability to research and resolve issues/questions from customers and other resources
MS Office experience


Nice to Have Skills & Experience

Strong excel skills
Previous experience working with databases and documentation


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.