Retail Customer Care Associate

Job Description

Job Description

Are you looking for an FITD position with a fun retail team? Are you located in the Cincinnati area? Apply to join our retail team today! As a Retail Sales Associate at Spectrum, you'll be the face of our company, promoting and selling our portfolio of products and services to both existing and new customers. Your role is pivotal in enhancing the customer experience and fostering a culture of exceptional customer care at every store location.

Retail Associate Daily Responsibilities:

• Enhancing the customer experience while meeting sales, service, and operational goals.
• Identifying sales opportunities and creating ideal customer experiences through product support and education.
• Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products.
• Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses.
• Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs.

This role requires a flexible schedule, regular attendance, physical demands (lifting up to 15 lbs., prolonged standing) and adherence to Spectrum's dress code in a moderately noisy retail environment.

Retail Associate Preferred Qualifications

• High School Diploma or equivalent.
• Proficiency in cash handling and accurate payment transactions.
• High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications.
• Basic math skills.
• Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively.
• Familiarity with goal- and incentive-based work environments.
• Strong performance in a fast-paced team environment.
• Effective communication with employees and customers in person, on the phone and in writing.
• Highly effective interpersonal skills for building partnerships across the organization.
• Self-motivated, competitive spirit with a desire to exceed sales goals.
• Positive and professional demeanor, strong attention to detail and problem-solving skills.
• Bilingual candidates are welcome to apply

Retail Associate Preferred Qualifications

• Knowledge of the latest technology and devices.
• Excellent communication
• Interest in helping customers

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Earn a great base pay, with the potential to earn up to $60000 annually from commission and incentives. Level Up USA offers a wellness benefit package to all full-time employees.

We are proud to provide equal employment opportunities.

Level Up USA is a Cincinnati-based marketing, sales, and events company helping brands create unforgettable customer experiences and drive real growth.

We partner with leading brands and emerging innovators to deliver high-impact campaigns, develop future leaders, and create opportunities for ambitious professionals to grow.

Built on people, performance, and purpose, we're turning bold ideas into results, one connection at a time.

Company Description

Level Up USA is a Cincinnati-based marketing, sales, and events company helping brands create unforgettable customer experiences and drive real growth.\r\rWe partner with leading brands and emerging innovators to deliver high-impact campaigns, develop future leaders, and create opportunities for ambitious professionals to grow.\r\rBuilt on people, performance, and purpose, we're turning bold ideas into results, one connection at a time.