Service Coordinator

Job Description

Job Description

Eldorado Coffee Roasters has over 30 years’ experience in the industry! Come join our growing team of technicians in the the 5 boroughs of NY, Northern/Central New Jersey that have the passion and desire to build and grow with us. We are currently hiring hardworking service coordinator who strives to provide excellent service to our customers and join our team.

• Manage day-to-day operations of service department in the NYC Metro and NJ area.
• Field incoming calls/customer inquiries from current customers and prospects, while maintaining superior customer service.
• Field incoming emails or texts from internal team members.
• Dispatch via email and/or phone Service Technicians, as service requests are received.
• Maintain the Service Technicians daily schedules.
• Debrief customers after completion of each call (if necessary).
• Schedule and dispatch servicemen to appropriate locations according to predetermined schedules, customer requests or immediate needs.
• Create and track service calls.
• Coordinate with mechanics, supervisors, sales team, customers to resolve problems, requests for service.
• Coordinate and communicate with parts vendors for pricing and parts needed by technicians, and arrange install of parts to the location.
• Maintain service reports and logs.
• Prepare in advance daily work schedules, such as tune-ups, Installs, inspections, etc.
• Prepare and/or receive work orders to and from servicemen.
• Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
• Maintain customer database with current information using SAP.
• Use telephones, emails, or text messages to contact employees and customers.
• Assist with coordinating vehicle maintenance.
• Manage productivity of Service Technicians.
• Other duties and responsibilities, as assigned.

Job Type: Full-time

Salary: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday, occasional Saturdays

Experience:

• Customer Service: 1 year (required)
• Dispatching: 1 year (preferred)

Language:

• Bilingual: Spanish (preferred)

Work Location: In-person

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