Lead Host

Benefits: Free uniforms Opportunity for advancement Training & development Employee discounts Lead Host The Lead Host is responsible for supporting the Host team and ensuring a smooth, welcoming guest experience from arrival to departure. This position acts as a leader on the host stand, helping with guest flow, reservations, seating, communication, and daily host duties. Key Responsibilities: Lead and support the Host team during shifts Manage guest check-ins, reservations, waitlists, and seating flow Coordinate and help manage large parties, including setup, communication, and guest needs Assist with large party reservations and ensure details are communicated to the appropriate team members Oversee the retail area, including keeping displays stocked, organized, and presentable Assist guests with retail purchases and provide knowledgeable, friendly service Communicate effectively with Hosts, Wine Tasting Associates, and management Ensure the host stand, entrance, and retail areas remain clean, organized, and welcoming Assist with training and coaching new Hosts Help address guest questions and concerns professionally Monitor the overall guest experience and communicate issues to management Complete opening, closing, and host-stand/retail duties as assigned Set a positive example of Shady Creek’s service standards, professionalism, and teamwork #J-18808-Ljbffr Shady Creek Winery