Telephone Operator

Job Title

Duties

*THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

• Providing telephone and related telecommunications services;
• Using telephone consoles, various emergency alarms, police radio communication equipment, and a facility short and long range paging system;
• Routing patients, their representatives, employees, and other callers to the correct location and program;
• Using computerized equipment and telecommunications software;
• Interviewing callers to determine the nature of their call;
• Initiating traces with local telephone and police authorities on calls that are threatening or emergent in nature;
• Maintaining a record of all calls;
• Operating internal and external paging systems;
• Setting up, monitoring, and sending confirmations for bridge-line conference calls;
• Maintaining operation manuals, reference books, and/or instructions associated with procedures and systems;
• Performing related duties as required.

Work Schedule: Rotating shifts to include nights, weekends, and holidays.

Recruitment & Relocation Incentives: Not authorized.