Patient Liaison

Patient Liaison

The Patient Liaison works with making patient appointments and obtaining other referral or authorization information needed in a timely manner. Receives and coordinates inbound referral and patient calls and appointments for specified/preferred clinic locations. Accurately enters pertinent patient data into the clinic data bases. Works with referral sources in obtaining medical records. This includes patient demographics, insurance information and marketing and referral source information. Requires prolonged sitting, some bending, stooping and stretching, hand-eye coordination and manual dexterity to operate keyboard, photocopies, telephone, and other office equipment. Requires normal range of eye sight, hearing and aptitude to record, prepare, and communicate appropriate information and reports.

Job Qualifications

High School Diploma Must have previous experience in a medical group practice or hospital environment Must have customer service phone experience in a high call volume setting Public Relations and/or marketing a plus Medical insurance experience a plus Bilingual preferred

Requirements

• Ability to prioritize responsibilities.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Knowledge of contracted insurance plans and procedures.
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Additional Responsibilities

Work as a team member within the patient services department and all other departments. Establish and maintain effective working relationships with physicians, staff and management. Document work processes as required. Demonstrate courtesy and helpfulness toward patients and their families. Perform other duties as assigned. MUST HAVE EXPERIENCE TO APPLY. BILINGUAL REQUIRED.

Company provides a comprehensive benefits package including Medical, Dental, Vision, Life, Long-Term Disability and Supplemental policies, Paid Time Off, 401k plan with company matching and uniform allowance.

Job Type: Full-time

Florida Retina Institute