Client Success Manager

This role is for a Client Success Manager who wants to lead at scale, champion client success and take ownership of client engagement.

Lean Marketing — Home of The 1-Page Marketing Plan

We’re scaling to 8 figures fast and need a Client Success Manager who is obsessed with client outcomes and wants to be the engine of retention for one of the world’s most influential marketing brands. If you’re a high‑drive, deeply empathetic relationship‑builder who can have hard conversations with a smile, you’ll love being the voice of the customer here. When you do your job well, our clients don’t just stay—they thrive. They implement faster, get better results, and become raving fans who fuel our growth. You'll be the key to turning client satisfaction into our most powerful asset, ensuring every small business owner we work with moves from confusion to predictable growth.

What You’ll Own Each Week

• Onboard & Engage Your Portfolio: Lead seamless client onboardings and proactively monitor your 125+ accounts in HubSpot. You'll drive engagement, identify and mitigate churn risks, manage any outstanding billing items, and execute strategies to ensure every client feels supported and stays on track
• Champion Client Progress & Accountability: Drive client accountability by encouraging them to consistently use their marketing dashboards to track progress and spot leaks. Provide mindset support to help them overcome obstacles and implement with confidence
• Celebrate Wins & Build Community: Be the engine of our client community. You'll find and create opportunities to celebrate client progress, from personal gifts to public shout‑outs, turning successful clients into a tribe of raving fans
• Champion the Voice of the Client: Act as the primary feedback loop between clients and the business. You'll gather testimonials and case studies for Sales & Marketing while collaborating with the Head of Client Success to support the renewal process

What Good Looks Like (30/60/90)

• 30 Days:
  • Learn the Lean Marketing brand, voice, and systems
  • Master the client onboarding process
  • Take ownership of your initial book of clients
• 60 Days:
  • Establish a regular rhythm of proactive client outreach.
    • Begin to identify and re‑engage at‑risk clients
  • Contribute to the community and start building relationships with clients
• 90 Days:
  • Fully own your book of 125+ clients
  • Demonstrate a measurable improvement in client engagement and a reduction in churn
  • Have your first renewal conversations and successfully renew your first cohort of clients

Metrics You Own

• Client Expectation Alignment: Ensuring clients have a clear understanding of the Accelerator and their role in their own success from day one
• Engagement & Health Score: Proactively monitoring and improving the health of your client portfolio through consistent engagement
• Time‑to‑Value (TTV): Reducing the time it takes for a new client to attend their first session and begin implementing the 1‑Page Marketing Plan
• Community Engagement Rate: Driving active participation in community events, online sessions, and peer‑to‑peer support
• Testimonial & Case Study Generation: Consistently identifying and securing successful client stories to fuel sales and marketing
• Churn Risk Identification: Early and accurate identification of at‑risk accounts to enable proactive intervention and save strategies

Interfaces & Rhythm

• Head of Client Success/Experience: You'll report directly to the Head of Client Success, meeting frequently (2-3x/week) to strategize on client health, renewals, churn risks, and new engagement plays. This is your core feedback and strategy loop
• Coaching Team: Constant collaboration to ensure a seamless client experience. You'll be the eyes and ears for client engagement, while the coaches provide deep marketing expertise
• Sales & Marketing Teams: You are the primary source for the voice of the customer. You will channel client feedback, testimonials, and case studies to the Head of Client Success, which directly fuels our sales enablement and marketing content. Your insights will have a significant influence on these departments, and you may occasionally join key strategy meetings

Who Thrives Here

• High-Drive & Fast Mover: We move fast, if you need slow and steady structure this is not for you
• Proactive: You don’t wait for clients to come to you; you go to them
• Social & Confident: You are energized by talking to people and can build rapport quickly
• Resilient & Positive: You can handle tough conversations with a smile and turn a frustrated client into a happy one
• Empathetic & Patient: You can understand the challenges of small business owners and guide them with patience
• Organized & Efficient: You can manage a large book of business without letting anything fall through the cracks

Day-1 Non-Negotiables

• Client Success/Service Experience: 2+ years in a client‑facing role (client success, CSM, account management, hospitality, etc.)
• CRM Experience (HubSpot highly preferred): You know your way around HubSpot and can use it to manage client relationships
• Remote Work Pro: You are a self‑starter who can thrive in a 100% remote environment
• Based in EST: This role will cover clients primarily in the EST and European time zones

Not for you if…

• You need hand‑holding or slow cycles
• You prefer to be reactive rather than proactive
• You get overwhelmed by a fast pace and high standards
• You think “good enough” is a thing

Perks of the Role

• Total of 38 days of paid vacation: 30 days of PTO with an additional day off on your birthday, plus 7 country‑specific holidays
• Fully remote, high‑trust environment: Work from anywhere. You’re measured on outcomes and standards, not time online or activity theatre. Beginning at 30 hours per week, we will scale this to full‑time within the first 2‑4 months
• Salary at $75‑86k+ FTE (based on number of clients held) with growth opportunities at a company in scale mode
• World‑class IP and credibility: You’ll lead clients using the frameworks behind Allan Dib and The 1‑Page Marketing Plan— proven, respected IP that gives you instant authority with clients
• Scale your income with impact: As your client load grows and your quality holds, so does your earning potential
• Fast‑growing company, real momentum: Lean Marketing is scaling. You’re joining a team building something meaningful, not maintaining a stagnant program
• Accelerated skill growth: Overseeing 100+ businesses forces sharp thinking, better judgment, and faster pattern recognition — your skills compound quickly here
• Recognition and celebration for wins: Strong performance is seen, acknowledged, and celebrated. Doing great work here doesn’t go unnoticed

Salary Expectations: $75,000 - $86,000 at full time (base + portfolio + commission)