Product Manager - Remote
Staffing the Universe
Product Manager – Consumer
Duration: 6+ Months Location: Remote
ECommerce Product Manager working with Dev and Engineering Teams, Analytics Teams, and UX Teams to help design experience that support our E commerce organization.
Responsibilities:
- Accurately & quickly pinpoint trends, anomalies and opportunities
- Succinctly summarize results
- Translate insights into actionable plans
- Build simple & complex business impact analyses and forecasts
- Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
- Integrate and matrix results across related activity (i.e. call volumes, offer utilization rates)
- Support strategic planning & customer experience improvements through targeted analyses
- Support base management scrum team, retention plans and service simplification through ad hoc analyses
- Maintain data integrity through core team and cross functional validation
- Run queries/data pulls
- Analyze customer profile data, billing, CLV, propensity etc.
- Meet with key stakeholders to audit, validate and assess customer trends
- Prepare forecasts
- Attend planning and scrum team meetings
- Work with department Director daily.
Required Qualifications:
- Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
- 5+ years' experience in subscription industry, preferably Telecommunications
- Prefer strong understanding of services billing, pre-billing, service & equipment codes
- Intimate knowledge of key analytics tools & processes
- Prefer experience with Data query, manipulation and/or visualization tools (i.e. SQL, Alteryx, Tableau)
- Familiarity with retention business performance drivers, churn, recurring revenue/wallet share, upsell, operating expense
- Strong communication skills with the ability to connect quickly and credibly in a virtual environment
- Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience
Vacancy posted 3 days ago
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