Product Manager - Remote

Product Manager – Consumer

Duration: 6+ Months Location: Remote

ECommerce Product Manager working with Dev and Engineering Teams, Analytics Teams, and UX Teams to help design experience that support our E commerce organization.

Responsibilities:

• Accurately & quickly pinpoint trends, anomalies and opportunities
• Succinctly summarize results
• Translate insights into actionable plans
• Build simple & complex business impact analyses and forecasts
• Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
• Integrate and matrix results across related activity (i.e. call volumes, offer utilization rates)
• Support strategic planning & customer experience improvements through targeted analyses
• Support base management scrum team, retention plans and service simplification through ad hoc analyses
• Maintain data integrity through core team and cross functional validation
• Run queries/data pulls
• Analyze customer profile data, billing, CLV, propensity etc.
• Meet with key stakeholders to audit, validate and assess customer trends
• Prepare forecasts
• Attend planning and scrum team meetings
• Work with department Director daily.

Required Qualifications:

• Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
• 5+ years' experience in subscription industry, preferably Telecommunications
• Prefer strong understanding of services billing, pre-billing, service & equipment codes
• Intimate knowledge of key analytics tools & processes
• Prefer experience with Data query, manipulation and/or visualization tools (i.e. SQL, Alteryx, Tableau)
• Familiarity with retention business performance drivers, churn, recurring revenue/wallet share, upsell, operating expense
• Strong communication skills with the ability to connect quickly and credibly in a virtual environment
• Detail-oriented, self-motivated, proactive, and results-driven with a passion for delivering the optimal customer experience