Robson Ranch eStores - Lead - Curbside - Full time

Lead in Curbside

As a Lead in Curbside, youll spend most of your time serving as a backup to the Manager in their absence, select product to fill eCommerce online orders and package them in accordance with Standard Operating Procedures (SOPs). Youll ensure all perishable and non-perishable eCommerce merchandise areas are clean and free of debris and provide a well-stocked and maintained department while providing superior customer service.

Key Responsibilities & Essential Functions:

• Store Lead Operations / Training: May serve as backup to department manager and typically works opposite shift to manager
• Coordinates Department activities in the absence of the Manager
• Reviews / maintains retail control paperwork for eCommerce
• Provides feedback on current process and procedures for future needs of the business
• Communicates with Manager or Store Leadership on any issues or concerns as they arise
• Supervises, coaches, develops, and trains eCommerce team; supervises Partners in absence of Dept Manager
• In absence of Manager, discusses / helps resolve opportunities with other Dept Managers, Delivery Providers, and offsite fulfillment leaders
• Builds relationships; fosters teamwork
• Provides on-the-spot feedback, guidance, and praise to Partners performing assigned tasks
• Reviews submitted orders; helps coordinate proper allocation of resources to insure accurate and on-time completion
• Minimizes shrink through careful handling of product
• Achieves / monitors productivity standards
• Ensures eStore Dept is ready to receive deliveries from offsite fulfillment centers, if applicable
• Uses a digital tool to select items necessary to complete order, pack and put away customer orders in staging area, retrieve orders for Customers, review customer orders, and communicate changes and adjust orders
• Performs Curbie and Personal Shopper duties as needed

Customer Service:

• Provides excellent customer service by phone when reviewing orders with Customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps Customers as needed
• Packages / transports / loads groceries and merchandise from the Store to the Customers vehicle
• Ensures Customer orders are ready on time and meet their expectations
• Addresses Customer concerns; contacts Customers needing additional support
• Models superior customer service for other Partners

Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes / cleans / and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads / unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Ensures Cold Chain standards are being upkept
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

Qualifications & Key Requirements:

• Age Requirement: 18+
• Work Experience: 1+ years of related experience 1+ years of experience as an In-Store Shopper, or similar experience (preferred)
• Knowledge/Skills/Abilities: Expert customer service skills Strong communication & listening skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports and correspondence Ability to speak effectively before groups Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to deal with problems involving several concrete variables in standardized situations Ability to prioritize and handle cross-functional tasks Ability to work a flexible schedule Ability to use material-handling equipment and maintain license
• Education: Education from a college or technical school, or high school diploma (or GED)
• Licenses/Certifications:

Physical Demands & Working Conditions:

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push / pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
• Occasionally be exposed to cold conditions, wet conditions, and loud noises
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs