Robson Ranch True TX BBQ - Order Taker/Runner - Full time

Order Taker/Runner

As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Customer Service / Sales:

• Builds strong relationships with customers in varying situations
• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Provides detailed information on menu items and specials, and beer and wine
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Assists in technical areas as needed

Compliance / Food Safety / Sanitation:

• Ensures compliance with TABC regulations
• Ensures compliance with department and Store standard operating procedures
• Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
• Maintains beverage station and bar areas
• Maintains sanitation in food / beverage prep areas and display cases
• Properly handles, operates, and maintains equipment
• Performs other duties as assigned

Qualifications & Key Requirements:

Age Requirement: 18+

Work Experience: 1+ years of experience in customer service

Experience in restaurant Point of Sale (POS) systems (preferred)

Knowledge/Skills/Abilities:

• Working understanding of nutrition values and ingredients
• Advanced communication, interpersonal, and customer service skills
• Organization and planning skills
• Computer skills
• Reading / writing skills
• Ability to handle guest feedback and resolve problems effectively
• Ability to maintain a smile, even when balancing multiple priorities

Education:

Licenses/Certifications:

Completion of Alcohol Seller Training / Cash Handling training - upon hire

Physical Demands & Working Conditions:

Function in a fast-paced, retail environment

Work extended hours and / or rotating schedules

Safely maneuver around moving mechanical parts

Constantly reach at waist, grasp

Frequently be exposed to fumes or airborne particles, and toxic or caustic materials

Frequently stand, walk

Frequently be exposed to wet and cold conditions

Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction

Occasionally be exposed to heat, ambient temperatures, and loud noise

Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.