IT Desktop Support

SCOPE OF WORK                                                                                                                                           The IT Desktop Support role provides help and expertise across software platforms and computing equipment within the Gaylor technology environment. POSITION REQUIREMENTS Possesses an outgoing, amiable personality, and desire to help others Effective communication skills, both verbal and written  Knowledgeable in the Windows desktop environment Maintains confidentiality of all Company information Excellent time management skills and ability to multitask  Participates in an on-call rotation and responds to critical IT incidents and emergency support requests during non-business hours as required. RESPONSIBILITIES                                                                                                                                                                           Maintains appropriate records, files, and documentation Responds to support requests and takes necessary steps to resolve problems Documents support issues and solutions Remote problem-solving through use of remote connection tools Diagnoses Windows and PC hardware and Software issues Laptop, tablet, cell phone configurations and deployments Basic troubleshooting of LAN and connectivity issues Performs data migrations and assists in data restorations on local devices  EDUCATION CompTIA A+ preferred; may be obtained within first year of employment EXPERIENCE Previous desktop support or IT helpdesk experience preferred JobFamilyInformation TechnologyPayTypeSalary