Sales Operations & Business Relations Manager

A leading industrial solutions provider in the Inland Empire is seeking a strategic, goal-oriented Business Relations Manager. This high-impact leadership role bridges the gap between technical sales engineering and client success. Major Duties & Responsibilities Leadership: Oversee and mentor the Business Relations Executive department to ensure peak performance. Strategic Planning: Lead the implementation of the department’s strategic plan and identify decision-makers within target markets to initiate the sales process. Technical Collaboration: Partner with Sales Engineers to provide technical product information and complex price quotations. Account Management: Proactively manage Key Accounts and coordinate with the outside sales team on territory stratification plans. Quality & Compliance: Maintain up-to-date knowledge of relevant Quality Management System (QMS) procedures and support ISO-compliant processes. Operational Oversight: Manage high-volume incoming requests via CRM (Prophet 21 experience is a plus) and troubleshoot solutions/Preventive Actions in partnership with other departments. Requirements 3–5+ years in Sales Operations, Account Management, or Industrial Distribution. Direct experience or background working within ISO-certified environments (e.g., ISO 9001) is highly preferred. Proven ability to manage a professional team in a fast-paced environment. Proficiency in P21 (Prophet 21) or similar ERP/CRM software is a significant plus. Ability to learn complex industrial product lines and support technical inquiries. Equal Opportunity Employer We are an Equal Opportunity Employer. Discrimination against disabled and protected veterans is prohibited. The Know Your Rights poster is available at Our company participates in the E-Verify program in certain locations as required by law. We also consider qualified applicants regardless of criminal histories, in accordance with applicable state and municipal Fair Chance Laws and Ordinances. #J-18808-Ljbffr AppleOne Employment Services