IT Technician I

Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases. We are WAGI WAGI is seeking a Full-time IT Technician I to join our IT Department. The IT Technician I is a customer service oriented role that provides technical support to users in an efficient and accurate manner. This includes receiving, prioritizing, documenting and actively resolving end user help requests. This position is will solve technical problems and provide support for all assigned areas. The role will provide technical support to practice offices, CBO and Physicians. This position is a hybrid role with 3 days in office and 2 days working remotely (must be Washington based, see specifics below) Responsibilities Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and system groups. Troubleshoot hardware, software, and network issues in person, remotely, and via phone Manage security options to maintain privacy, security, and regulatory compliance Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve user issues Follow standard procedures for proper escalation of unresolved issues to the appropriate support channel Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests Other duties as assigned Qualifications An Associates Degree or equivalent and 1-4 years of experience in the IT or related field. Familiar with standard concepts, practices and procedures within a particular fields. Ability to multi-task. A certain degree of creativity and latitude is required. Skills and Abilities Support team training and documentation Knowledge of oral, written, and nonverbal communication skills and active listening to both technical and non-technical users. Works effectively and efficiently under pressure. Sets priorities, and manages time effectively. Ability to travel to office locations. Physical Activities and Requirements Prolonged periods of sitting and performing duties including the use of computers Repetitive hand movements/typing May involve lifting, pushing or pulling equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This will be a Hybrid position with training conducted onsite in Fife, WA. Candidates must reside and work in Washington State and due to unique city ordinances that impact employers, WAGI does not allow anyone to work remotely from Seattle, WA. The following conditions must be met for interested candidates in their remote location: Minimum internet connection requirements and surge protection in your home A home work environment that allows you to work free from distractions and sources of background noise and free of potential hazards including tripping hazards, electrical hazards, etc. Ability to secure and protect WAGI supplied computer, phone, and systems and ensure protection of Personal Health Information (PHI) Though this position provides the benefit of telework, it does follow a standard schedule based on the hours of operation Compensation and Benefits Washington Gastroenterology has an excellent compensation and benefit package that includes the following: Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance . In addition employees are able to enroll in our company’s 401(k) plan which includes a company provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution. All employees will be eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40 hour week) which can be used for and exceeds the required mandatory WA State and other local ordinances. In addition, full time employees will be eligible for a Vacation accrual with a maximum annual accrual of 77 hours as a new hire. WAGI has 8 standard Holidays each year for which full time employees are eligible to receive paid holiday. In addition, full time employees will be given 1 Float Holiday each year that they can schedule. This is an Hourly position and the anticipated Compensation range is $29.00 - $33.00. The hired applicant is also eligible for annual discretionary bonuses. Equal Opportunity Employer, including disabled and veterans. #J-18808-Ljbffr Washington Gastroenterology