Sales & Marketing Manager

Purpose of Position : Sales & Marketing Manager is responsible for increasing revenue in all areas of the hotel, including rooms, meeting facilities, restaurants, if applicable by performing sales activities and revenue management. Responds to a wide variety of guest requests. Openly communicates with the General Manager, offering ideas and support in achieving the goals of the property including the budget, revenues, occupancy, and guest satisfaction. Essential Functions Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints in a professional and courteous manner, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas clearly. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Creation of new business through various efforts, including outside sales, calls to area businesses to introduce the hotel and its services and calls to businesses in feeder markets to generate incoming group and individual business. Efforts towards generating business in shoulder seasons. Respond to all group inquires including guest room blocks and meeting room. Prepare group and meeting room contracts and ensure they are executed properly. Including deposit requirements. Maintain open communication with group/meeting planner throughout the sales process, and follow up after the group departure. Ensure that final billing is correct and collected promptly. Maintain sales records and provide reporting as required. Maintain a positive working relationship with all past, existing, and future clients. Represent the hotel at area business and social functions. Actively participate in weekly sales and marketing meetings, as well as revenue meetings. Making recommendations to increase sales and revenues. Review and understand the profit and loss statement. Review weekly group reservations for pick-up and cut-off dates. Participates in all staff meetings, including the daily stand-up, monthly staff meetings, and annual training. Conducts meetings if applicable. Oversee meeting room scheduling, billing, and set up if applicable. Review arrivals daily, weekly, and monthly assisting the General Manager with rate recommendations and demand forecast. Work with outside vendors such as catering or transportation to ensure group needs are met. Provides excellence in guest service and monitors guest satisfaction and makes corrections in areas of opportunity and follows up with all staff members creating a culture of service excellence. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Have knowledge of property management system. Knowledge of how to operate computer equipment, including Microsoft Office suite. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned. Position Sales & Marketing Manager Position Requirements Mandatory Job Requirements Ability to communicate with hotel staff, guests, and management in a professional manner. Knowledge of the surrounding area and events. Knowledge of proper telephone etiquette. Ability to understand and adhere to proper cash and credit card handling policies. Ability to work a flexible schedule, including weekends and holidays. Read, write and speak English. Ability to learn safety, emergency, and accident prevention policies and procedures. Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards) Accountability Follow all state and federal guidelines including OSHA Hazardous Communication Training. Sales training completed within the acceptable time frame, as required by the brand. Maintains a high level of Quality, Service, and Cleanliness. Communicates openly with direct supervisor. Maintain a high level of quality, service, and cleanliness keeping guest survey scores within an acceptable range. Experience or Training Required Sales experience (Preferred) or 2 years of hospitality experience in a progressive role or a Two-to-Four-year college degree. Detail-oriented License or Certification Required Valid driver's license Marginal Job Functions Cleaning guestrooms and lobby and public areas as needed. Restocking supplies. Physical Demands Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Frequently repeat the same movements, including frequent keyboarding. Understand the speech of other people, and speak clearly so others can understand. Read and see details clearly. Lift up to 10 pounds occasionally, lift up to 35 pounds from time to time. Stoop, kneel, twist or crouch occasionally. Environmental Conditions The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests and accept constructive criticism. Must be able to change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this job are described above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel. EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Sales and Marketing Exempt/Non-Exempt Exempt Full-Time/Part-Time Full-Time Location Clarion Hotel - Concord Post Internal Days 0 References Shift Various Shifts Division Clarion Hotel - Concord This position is currently accepting applications. #J-18808-Ljbffr