Inbound Sales Concierge (FT)

Inbound Sales Concierge (FT)

Blue Skies East - San Antonio, TX 78227

Overview

Position Type Full Time Job Shift Day Category Marketing

Description

Join Our Team at Blue Skies of Texas Senior Living Community!

Become a part of our independent living experience. At Blue Skies, we're not just about providing exceptional care; we're about creating a vibrant, diverse community where everyone thrives. Where your unique talents and perspectives are not only valued but recognized. Blue Skies is a community where your contributions make a real difference, without the worry of late-night shifts. From engaging activities to personalized care, we're dedicated to empowering both our residents and our staff to live their best lives.

We are committed to providing our team with the support they need. At Blue Skies of Texas, we offer medical, dental, and vision benefits! Some of our unique benefits we offer are:

• Employer Paid Short-Term Disability for full-time employees
• Tuition Reimbursement & Scholarship Programs
• Employee Assistance Program
• Employee Referral Bonus Program
• A generous PTO program
• Retirement plans

You contribute to our success! Every role has an impact on our residents lives and you have the opportunity to make a difference. We are looking for dedicated professionals like yourself to be a part of our Marketing team. Apply now and let's soar together at Blue Skies of Texas! Join us in our efforts to better our community!

As a Inbound Sales Concierge, you will support the sales process by serving as the first point of contact for prospective residents, qualifying inbound leads, and nurturing prospect relationships until they are ready to be transitioned to a Sales Counselor for closing. This role plays a critical part in pipeline development and sales team effectiveness, ensuring that no lead goes unattended and that Sales Counselors are positioned to focus on qualified, tour-ready prospects. Performance goals are established by the Director of Marketing and Sales.

What you will do in this role:

• Serves as the primary point of contact for all inbound inquiries via the sales phone lines and online lead channels.
• Responds promptly to inbound leads, assesses sales-readiness, and routes qualified prospects to the appropriate Sales Counselor.
• Manages ongoing outreach and relationship maintenance for non-sales-qualified leads, supporting long-term pipeline development.
• Achieves, or exceeds stated monthly goals for calls, creative follow-up, CRM completion, and scheduled number of tours for Sales Counselors as established by the Director of Marketing and Sales.
• Maintains accurate, timely entry and upkeep of all prospect activity within the sales CRM; performs routine data hygiene and cleanup to support pipeline integrity and reporting accuracy.
• Develops deep proficiency in CRM platform functionality, with a growth trajectory toward serving as the team's CRM subject matter expert; collaborates with the Marketing team on data reporting and campaign-aligned lead tracking as proficiency grows.
• Schedules and coordinates initial tours for Sales Counselors to conduct, ensuring seamless prospect experiences and achieving the scheduled number of tours as established by the Director of Marketing and Sales.
• Sources and prepares creative follow-up materials for Sales Counselors to deploy with prospects.
• Sends thoughtful, personalized gifts and outreach independently for prospects not yet transferred to a Sales Counselor.
• Cultivates warm, trust-based relationships with prospects and their families throughout the inquiry and discovery process; represents Blue Skies of Texas with professionalism, warmth, and alignment to community values at every touchpoint.
• Assists with outreach calls and logistics in advance of community events; supports event preparation and day-of execution; conducts timely post-event follow-up with attendees to advance prospect relationships.
• Performs other duties as assigned in support of department and community goals.

Qualifications

Qualifications:

• Required: Must possess a current, valid Texas driver's license with good driving record and remain insurable by Blue Skies of Texas carriers.
• Required: Minimum three years of sales or marketing experience. Possess basic knowledge of marketing and sales operations involving occupancy goals in a residential community.
• Required: Experienced in closing out work orders through the maintenance management system (EQUIPS).
• Required: Working knowledge of basic office equipment along with the Microsoft Office suite of products (Word, Outlook, Excel, PowerPoint, Access, and Publisher). Experience with multi-media marketing and utilizing social media for sales leads and appointments.
• Preferred: Bachelor's Degree in Marketing or Business Administration, or another related field, or equivalent experience. Previous sales experience in a retirement or residential community preferred.
• Preferred: Experience with web-based CRM databases for lead management, marketing, inquiry, and referral source tracking. Training will be provided to familiarize incumbent with work-related equipment to ensure safety and proper operation during use.
• Preferred: The Inbound Sales Concierge will take advantage of sales training, coaching and mentoring provided through suggested course work or provided by the Director of Marketing and Sales. Ongoing education via webinars and seminars related to Marketing highly suggested to ensure development on skills for all phases of the sales process.

In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!