Guest Ambassador (VB Amphitheater)

The Role The Guest Ambassador will protectively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue. Job Functions Communicate venue information about policies and procedures to guests as they prepare to enter the venue. Look for ways to proactively assist the guest to ensure they have an enjoyable experience. Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc. Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greet and finding lost items. Direct restroom and concessions lines, as needed, to shorten guest waiting times. Assist in resolving guest complaints. Show CARE by participating in venue recycling efforts before, during and after the show. Report maintenance and cleaning issues to the respective department manager. May fill in temporarily with a department to support staffing levels during peak or break times. Greet guests as they enter and leave the venue. May also distribute advertising flyers. Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary. Qualifications High School Diploma or equivalent At least 2 years in Guest Service and communications Creative thinker and problem solver Excellent verbal, written and interpersonal communication skills Acute sense of judgment, tact and diplomacy A strong sense of teamwork and ability to execute programs Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. Equal Employment Opportunity Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. #J-18808-Ljbffr