Desktop Support Specialist (New York)
SISL Global
- Install and configure desktops, laptops, mobile devices, peripherals, and related software.
- Perform break–fix support, desk-side assistance, IMACD activities, data migration, device refreshes, and other technical tasks.
- Execute onsite updates, configuration changes, and software installations.
- Provide hands-on technical assistance and support to end users.
- Identify potential issues that may affect end-user experience and take proactive measures to resolve or prevent them.
- Manage assigned tickets and ensure timely resolution and closure within defined SLAs, providing regular updates to end users as required.
- Coordinate with external vendors for hardware provisioning, warranty repairs, and replacements.
- Support end-user activities related to security controls, compliance checks, access reviews, and facility inspections.
- Collaborate with Level 3 support teams and project groups for service enhancements, maintenance activities, and upgrades.
- Provide IT support for on-site and off-site events or meetings, including setup, coordination with venue IT/AV teams, and standby support.
- Assist in disaster recovery activities and provide immediate response support during emergencies at local sites.
- Participate in on-call support on a rotational basis, including outside normal business hours when required.
- Provide hands-and-feet support for network, data, and voice infrastructure.
Vacancy posted 5 days ago
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