MSP Level 2 Technician - ONSITE SUPPORT REQUIRED LOCAL APPLICANTS ONLY

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Position Overview
TeamLogic IT of Tarpon Springs is seeking a skilled and motivated Managed IT Services (MSP) Level 2 Technician to join our growing team. This is a hands-on role serving small and medium-sized businesses within Pinellas and Pasco County areas. You will own escalated tickets from our Level 1 team, deliver onsite and remote support, maintain client environments, and contribute directly to automation, documentation, and process improvement. If you are motivated by a culture of service excellence and hold yourself to a high professional standard, this is the environment for you.

• Accept and resolve escalated tickets from Level 1 technicians, taking full ownership through resolution.
• Troubleshoot complex issues across Windows endpoints, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments.
• Provide timely, professional onsite support at client locations throughout the Tampa Bay / Pinellas / Hillsborough area.
• Serve as a point of escalation and mentorship for Level 1 staff — sharing knowledge, reviewing their tickets, and raising their capabilities.

Microsoft 365 and Cloud Administration

• Administer Microsoft 365 tenants: Exchange Online, SharePoint, Teams, and OneDrive.
• Manage Entra ID (Azure AD) including conditional access, user lifecycle, and SSO configurations.
• Deploy and manage endpoints via Microsoft Intune and MDM policies — including device enrollment, compliance policies, configuration profiles, and app deployment.
• Support Microsoft Defender for Business and security baseline configurations.

Networking and Infrastructure

• Diagnose and resolve network issues including VLANs, VPN, DNS, DHCP, and wireless.
• Configure and troubleshoot firewalls (Meraki, Unifi, or similar), managed switches, and access points.
• Conduct periodic network reviews for assigned clients and document findings with actionable recommendations.
• Support backup solutions and verify recovery readiness; escalate disaster recovery concerns proactively.

Automation and Scripting

• Write and maintain PowerShell scripts to automate repetitive tasks, user onboarding/offboarding, reporting, and environment health checks.
• Leverage RMM automation (NinjaRMM) to build monitoring policies, deploy software, and streamline ticket-driven workflows.
• Identify opportunities to reduce manual effort and propose automation solutions to the team.

VoIP and Communications

• Support and troubleshoot cloud-based VoIP platforms (e.g., NUSO, GoTo, RingCentral, etc)
• Assist with provisioning, porting, and end-user configuration of business phone systems.

Documentation
Maintain accurate, up-to-date documentation in IT Glue — including network diagrams, credentials, runbooks, and client-specific procedures.
Document every resolved ticket with clear, reusable resolution notes; contribute actively to the team knowledge base.
Produce client-facing network review summaries and change records as needed.

• Minimum 2 years of experience in an MSP or comparable IT support environment.
• Demonstrated hands-on experience with Microsoft 365, Entra ID, and Intune in a multi-tenant context.
• Experience with RMM platforms (NinjaRMM preferred) and PSA/ticketing systems (Autotask preferred).
• Valid driver’s license and reliable transportation; onsite travel to client locations is required.

Technical Competencies

• Microsoft 365 administration: Exchange Online, Teams, SharePoint, licensing, and security.
• Entra ID: user and group management, conditional access, MFA, app registrations, and hybrid identity.
• Intune / MDM: device enrollment (Windows, iOS, Android), compliance policies, configuration profiles, app deployment.
• Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall troubleshooting, and Wi-Fi.
• PowerShell scripting for administrative tasks and automation.
• Windows 10/11 and Windows Server (2016/2019/2022) administration.
• Documentation platforms: IT Glue, Hudu, or equivalent.

Soft Skills

• Clear written and verbal communication — comfortable interfacing directly with business owners and end users.
• Self-directed; able to manage a queue of tickets, prioritize without constant oversight, and communicate delays proactively.
• Collaborative; willing to mentor Level 1 technicians and share knowledge openly.

Preferred Qualifications

• Relevant certifications: CompTIA Network+, Microsoft MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), or equivalent.
• Exposure to Hyper-V or VMware virtualization in an SMB context.
• Experience with VoIP administration (NUSO, GoTo, RingCentral or similar).
• Familiarity with security frameworks and tools: Defender for Business, Sophos, Huntress or SIEM/SOC integrations.

Work Environment
This is a hybrid onsite/remote role. Regular travel to client sites across the Tampa Bay area is required; a valid driver’s license and reliable vehicle are mandatory. Occasional after-hours or weekend support may be required for emergencies or project cutover windows. Flexibility and a professional demeanor in client-facing situations are essential.

• Performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and paid holidays.
• Certification reimbursement and professional development support.
• Clear path for advancement within a growing local MSP.
• Collaborative team culture.

About TeamLogic IT of Tarpon Springs
TeamLogic IT of Tarpon Springs delivers managed IT services, cybersecurity, and cloud solutions to small and medium-sized businesses in the Tampa Bay area. We are a locally owned office within the TeamLogic IT franchise network — combining the resources and best practices of a national brand with the responsiveness and accountability of a community-based team. Our technicians work on real, diverse problems across a broad client base, and we invest in the growth of every team member.