ServiceNow Architect

Overview As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings. Job Description The ServiceNow Architect is responsible for designing, implementing, and maintaining ServiceNow solutions that align with our client's business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance both our IT service management capabilities and client ServiceNow platform use. Responsibilities Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions Monitors and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability Maintains comprehensive documentation of architecture, design, and implementation processes Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions Escalates any issues to senior management, as needed Provides regular status updates on implementation Prepares formal and informal presentations for various internal and external meetings Other duties as required Supervisory Responsibilities Supervises the day-to-day workload of managed services team members Ensures teams are trained on all relevant software Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance Acts as mentor to team members, as appropriate Qualifications, Knowledge, Skills, And Abilities Education High School Diploma or GED, required Bachelor’s degree in Computer Science or Information Technology, preferred Masters degree in Computer Science or Information technology, preferred Experience Six (6) or more years of experience in ServiceNow architecture and implementation, required Experience with ticketing systems and remote management tools, required Strong understanding of ITIL processes, preferred Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred Experience in large complex ERP deployment, preferred Experience working in a consulting environment, preferred License/Certification ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred ITIL V3/V4, preferred Software Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, (IRM, TPRM, BCM, etc.), preferred Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred Other Knowledge, Skills, & Abilities Excellent communication skills, professionalism, positive attitude, and desire to learn Ability to effectively work both with a team and independently Excellent analysis and problem-solving skills Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details Capable of working well under pressure while dealing with unexpected problems in a professional manner Ability to work well in a cross-functional team environment preferred Must have excellent organizational and multi-tasking skills Additional Information Keywords: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS National Range: $120,000 - $180,000 Maryland Range: $120,000 - $180,000 NYC/Long Island/Westchester Range: $120,000 - $180,000 About Us Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. We Are Committed To Delivering Exceptional Experiences To Middle Market Leaders By Sharing Insight-driven Perspectives, Helping Companies Take Business As Usual To Better Than Usual. With Industry Knowledge And Experience, a Breadth And Depth Of Resources, And Unwavering Commitment To Quality, We Pride Ourselves On Welcoming diverse perspectives and understanding the experience of our professionals and clients Empowering team members to explore their full potential Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities Celebrating ingenuity and innovation to transform our business and help our clients transform theirs Focus on resilience and sustainability to positively impact our people, clients, and communities BDO Total Rewards that encompass so much more than traditional “benefits.” Equal Opportunity Employer, including disability/vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. #J-18808-Ljbffr BDO USA