License & Sales Management Specialist

Job Responsibilities:

• Act as the first point of contact for customer and dealer inquiries regarding product/service information, licensing, and enrollment activities.
• Handle inbound and outbound calls, as well as emails, to assist with customer queries.
• Provide exceptional customer service while navigating various conversations and gathering enrollment information.
• Utilize complex scripts and processes to clarify customer details and provide accurate assistance.
• Manage contract, legal entity, and tax-related conversations.
• Create follow-up actions and enter relevant data into internal systems after each interaction.
• Execute processes to validate completeness and effectiveness for broader service application.
• Work through ticketing systems to process dealer/customer requests efficiently.

Skills:

• Strong interpersonal and communication skills.
• Ability to manage complex conversations in real time.
• Strong independent judgment and problem-solving skills.
• Proficiency in Microsoft Office (Excel, OneNote).
• Comfortable navigating diverse and complex tools.
• Strong organizational skills with the ability to manage multiple projects.
• Ability to work with large datasets while maintaining a strong emphasis on detail.
• Adaptability to frequently changing processes.
• Bachelor’s Degree or equivalent experience required.

Education/Experience:

• Experience working directly with customers and dealers.
• Ability to leverage data and analytics to identify opportunities and solve problems.
• Understanding of revenue recognition principles for software licensing models.
• Cross-functional experience in product management, sales &; marketing, legal, data, accounting, or order fulfillment.
• Knowledge of go-to-market strategies for software licensing and precision technologies.