Clinical Services Manager

Hourly Wage Range: $17 to $21 / hour, plus 2% commission on all personal sales. Duties & Responsibilities As a Clinical Services Manager, you will work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department. You will also often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals. Greet our patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience. Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques. Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards. The role is responsible for ensuring all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level. Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards. Ensure store brand standards by performing basic housekeeping duties when necessary. Coach and train Doctor Technicians and their cross‑trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers. Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed. Key Qualifications At least 1 year of retail management experience or experience in a clinical leadership role. An associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program. Strong communication skills and ability to work in a fast‑paced, team environment. Passion for exceptional customer/patient care and a willingness to mentor and train others. Flexibility to adapt to changing business and schedule requirements. Knowledge of MS Word, Google Docs, and other basic office tools. Optical or clinical experience preferred, but not required. Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr