Systems Engineer Level 1 - Endpoint

Job Overview The Systems Engineer Level 1 – M365 is responsible for administering and supporting M365 environments, with a strong focus on Exchange Online, SharePoint, Teams, and cloud‑based collaboration tools. The role involves troubleshooting complex technical issues, managing multiple projects, and collaborating with cross‑functional teams to optimize platform performance and drive cloud adoption. Additionally, it includes mentoring support teams and proactively ensuring system readiness and security. Key Responsibilities Investigate and resolve complex M365 technical issues, ensuring compliance with service level agreements. Monitor production environments to uphold quality, capacity, and readiness for new system implementations. Verify transition acceptance criteria and production readiness prior to system deployments. Plan, prioritize, and manage multiple projects, adapting to evolving business requirements. Support and manage Exchange Online mail environments, delivering Tier III technical assistance. Generate Office 365 usage reports and provide actionable recommendations for platform optimization. Mentor support teams and collaborate with stakeholders to address business needs and recommend solutions. Skills & Qualifications Experience working within a team environment, specifically in Collaboration Services, with a group of 11 members including full‑time employees and contractors. Comprehensive knowledge and hands‑on experience with all Office 365 tools, including ownership of platform features commonly found in the Office 365 “waffle.” Proficiency in managing and supporting Email and SharePoint environments, including the development of SharePoint sites. Experience with Proofpoint email security solutions. Demonstrated ability in Microsoft Teams administration. Advanced PowerShell scripting skills for automation and administration tasks. Strong understanding and practical experience in Cloud M365 environments. Ability to proactively monitor and maintain environments to prevent issues and ensure optimal technology performance. Experience providing Level 3 support, including handling escalations from the service desk to end user services. Capability to train and mentor lower‑level teams to reduce escalation rates. Excellent soft skills, including communication, teamwork, and problem‑solving, essential for collaborating across teams. Proven ability to contribute to raising standards within the team and driving initiatives to transition environments fully to the cloud. Role excludes server management responsibilities. Required Qualifications High School Diploma/GED; Bachelor’s Degree preferred. Minimum 5 years of experience in Information Technology. Minimum 3 years of experience with M365 Administration and demonstrated knowledge of Microsoft Office Suite of products. Proficiency with PowerShell preferred. Benefits Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost. Competitive Pay 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP) Disability, Life and AD&D Insurance, 100% Company Paid Paid Time Off and Holidays Skills Development, Training and Career Advancement Opportunities Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law. #J-18808-Ljbffr Cintas