Shipping Supervisor

Job Description The Shipping Supervisor is responsible for overseeing daily shipping operations to ensure customer orders are shipped accurately, on time, and in alignment with business priorities. This role supervises hourly shipping employees, coordinates directly with carriers and brokers, manages shipping-related materials and inventory, and continuously improves shipping processes to support operational efficiency and customer satisfaction. The salary rate for this role is currently $62,100-$75,500 . Key Responsibilities Assist in resolving day-to-day operational issues within the shipping function, including order discrepancies, labor constraints, and carrier delays. Ensure shipping activities align with customer shipment deadlines and service level agreements (SLAs). Prioritize resources appropriately to meet daily and expedited shipment requirements. Supervise, train, and support hourly employees assigned to shipping operations. Ensure workloads are distributed correctly through effective wave planning and labor coordination. Monitor employee performance, ensure adherence to safety and quality standards, and address performance or attendance concerns as needed. Communicate directly with carriers, brokers, and transportation partners to coordinate pickups, deliveries, and problem resolution. Serve as a shipping point of contact for internal departments and external customers regarding order status and shipment issues. Manage and execute site expedited orders to meet urgent customer needs. Job Description The Shipping Supervisor is responsible for overseeing daily shipping operations to ensure customer orders are shipped accurately, on time, and in alignment with business priorities. This role supervises hourly shipping employees, coordinates directly with carriers and brokers, manages shipping-related materials and inventory, and continuously improves shipping processes to support operational efficiency and customer satisfaction. The salary rate for this role is currently $62,100-$75,500 . Key Responsibilities Daily Operations & Issue Resolution Assist in resolving day-to-day operational issues within the shipping function, including order discrepancies, labor constraints, and carrier delays. Ensure shipping activities align with customer shipment deadlines and service level agreements (SLAs). Prioritize resources appropriately to meet daily and expedited shipment requirements. Supervision & Team Leadership Supervise, train, and support hourly employees assigned to shipping operations. Ensure workloads are distributed correctly through effective wave planning and labor coordination. Monitor employee performance, ensure adherence to safety and quality standards, and address performance or attendance concerns as needed. Carrier & Customer Communication Communicate directly with carriers, brokers, and transportation partners to coordinate pickups, deliveries, and problem resolution. Serve as a shipping point of contact for internal departments and external customers regarding order status and shipment issues. Manage and execute site expedited orders to meet urgent customer needs. Inventory & Materials Management Manage inventory levels of shipping-related materials, including pallets, containers, racks, protective wrap, dunnage, and other supplies. Ensure shipping materials are available, properly stored, and accurately tracked within the system. Systems & Documentation Complete system transactions related to shipping activities, including material movements, goods issues, and shipping documentation. Maintain accurate records of completed orders and shipping transactions. Organization & Storage Maintain organization of completed orders and shipping staging areas to ensure efficient flow and safe operations. Organize and maintain long-term finished goods storage racks to ensure inventory accuracy and accessibility. Continuous Improvement Continually identify opportunities for improvement and implement changes to enhance shipping efficiency, accuracy, safety, and cost control. Support process improvements related to wave planning, labor utilization, shipment consolidation, and material handling. Qualifications Bachler’s from an accredited university or college (or a high school diploma/GED with 5 years of experience in supervising warehouse/shipping. Bilingual (English and Spanish) is preferred. Experience in distribution center or warehouse shipping operations Prior supervisory or lead experience preferred Strong communication and problem-solving skills Experience with WMS/ERP and Oracle systems Ability to prioritize workload in a fast-paced environment Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $68900-98200 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you. #J-18808-Ljbffr