Customer Service Rep

Job Description

Customer Service Representative

Nordica Warehouses Inc. – Foundation Park Location
5100 Foundation Ct. | Sioux Falls, SD 57107

Pay: $17.00 – $18.00 per hour depending on experience
Schedule: Monday – Friday, 7:30 a.m. – 4:00 p.m.
Benefits: Health Insurance & PTO (after 90days)

Nordica Warehouses Inc. is accepting applications for a Customer Service Representative (CSR) at our Foundation Park location. We are a third-party warehouse that stores products for a wide variety of clients across different industries.

As a CSR, you’ll work directly with customers and drivers, ensuring orders are processed accurately and shipments move efficiently through our warehouse. Each customer has their own unique products and processes, giving you the opportunity to learn about many different operations and form lasting business relationships.

At Nordica, things can get busy—our dock doors are always active—but we also know when to lighten the mood. We pride ourselves on being a supportive, family-oriented team that motivates, encourages, and grows together. We’ve evolved from a “mom and pop” company into a larger operation, and we’re looking for the next core team member who wants to grow with us and become part of the Nordica Team.

Key Responsibilities

• Respond to customer orders and inquiries via phone and email promptly and professionally.
• Process orders according to customer specifications.
• Perform accurate data entry and maintain customer inventory records.
• Communicate daily with customers, drivers, and warehouse operators.
• Coordinate with floor operations to ensure orders are pulled on time.
• Schedule dock appointments efficiently and prioritize tasks based on daily workflow.

Qualifications

• Strong computer skills, including Microsoft Word, Excel, and email.
• Willingness to learn new inventory and warehouse management systems.
• Excellent communication skills, both verbal and written.
• Strong problem-solving, organizational and multitasking abilities.
• Customer service mindset with the ability to multi-task in a fast-paced environment.
• Attention to detail, good listening skills, and accuracy in documentation.
• Good attendance record is a must!

If you’re dependable, motivated, and ready to grow your career in a family-oriented environment, we’d love to hear from you.

Apply today to join the Nordica team at Foundation Park!